KG
Kobus G
1 reviews | Active since Mar 2023
09 Mar 2023, 12:11
Very disappointed***3
Absolutely pathetic after care service. Emails are not answered, phone calls are dropped if you are lucky enough to get to an operator. I am struggling to get assistance since 28 February 2023. All my debt is paid off, but still my credit record shows that I am several months behind with my settlements. I am very disappointed after never having had any issues over the 5-year period I dealt with this company.
Helpful (0)
Replies (3)0
Replies (3)
DebtSafe's replyOfficial
09 Mar 2023, 12:23Dear Kobus,
We regret to hear about your experience and the frustration caused. And, we appreciate that you have brought this under our attention. Our Client Care Department would like to confidentially handle the matter for you soonest.
In an effort to improve our service and to connect you to your allocated Relationship Manager directly, please log onto the MyDebtSafe Client Portal. Hereby the instructions to request a call back or to escalate your issue on MyDebtSafe:
Step *: Navigate to www.mydebtsafe.co.zaStep *: Login with your username and password.Step *: Navigate to "My Relationship Manager" in the top menu bar.Step *: On the left select “Create” to create a query.Step *: Fill in the fields, click "Send".
Please note that our consultant will be in contact with you soon.
Kind Regards,The DebtSafe Team###
We regret to hear about your experience and the frustration caused. And, we appreciate that you have brought this under our attention. Our Client Care Department would like to confidentially handle the matter for you soonest.
In an effort to improve our service and to connect you to your allocated Relationship Manager directly, please log onto the MyDebtSafe Client Portal. Hereby the instructions to request a call back or to escalate your issue on MyDebtSafe:
Step *: Navigate to www.mydebtsafe.co.zaStep *: Login with your username and password.Step *: Navigate to "My Relationship Manager" in the top menu bar.Step *: On the left select “Create” to create a query.Step *: Fill in the fields, click "Send".
Please note that our consultant will be in contact with you soon.
Kind Regards,The DebtSafe Team###
Best regards,
DebtSafe's reply09 Mar 2023, 12:23
Official
Dear Kobus,
We regret to hear about your experience and the frustration caused. And, we appreciate that you have brought this under our attention. Our Client Care Department would like to confidentially handle the matter for you soonest.
In an effort to improve our service and to connect you to your allocated Relationship Manager directly, please log onto the MyDebtSafe Client Portal. Hereby the instructions to request a call back or to escalate your issue on MyDebtSafe:
Step *: Navigate to www.mydebtsafe.co.zaStep *: Login with your username and password.Step *: Navigate to "My Relationship Manager" in the top menu bar.Step *: On the left select “Create” to create a query.Step *: Fill in the fields, click "Send".
Please note that our consultant will be in contact with you soon.
Kind Regards,The DebtSafe Team###
We regret to hear about your experience and the frustration caused. And, we appreciate that you have brought this under our attention. Our Client Care Department would like to confidentially handle the matter for you soonest.
In an effort to improve our service and to connect you to your allocated Relationship Manager directly, please log onto the MyDebtSafe Client Portal. Hereby the instructions to request a call back or to escalate your issue on MyDebtSafe:
Step *: Navigate to www.mydebtsafe.co.zaStep *: Login with your username and password.Step *: Navigate to "My Relationship Manager" in the top menu bar.Step *: On the left select “Create” to create a query.Step *: Fill in the fields, click "Send".
Please note that our consultant will be in contact with you soon.
Kind Regards,The DebtSafe Team###
Best regards,
KG
Kobus G's updateReviewer Update
10 Mar 2023, 09:14Good day
Thank you for your reply. I was contacted by one of the DebtSafe account managers yesterday afternoon and was promised that my matter will be resolved before the end of March.
I am awaiting the promised email and will take it from there.
Regards
Thank you for your reply. I was contacted by one of the DebtSafe account managers yesterday afternoon and was promised that my matter will be resolved before the end of March.
I am awaiting the promised email and will take it from there.
Regards
KG
Kobus G's update10 Mar 2023, 09:14
Reviewer Update
Good day
Thank you for your reply. I was contacted by one of the DebtSafe account managers yesterday afternoon and was promised that my matter will be resolved before the end of March.
I am awaiting the promised email and will take it from there.
Regards
Thank you for your reply. I was contacted by one of the DebtSafe account managers yesterday afternoon and was promised that my matter will be resolved before the end of March.
I am awaiting the promised email and will take it from there.
Regards
DebtSafe's replyOfficial
10 Mar 2023, 09:17Good day.
Thank you for your feedback.
We will make sure we keep you posted.
Kind regards.
Thank you for your feedback.
We will make sure we keep you posted.
Kind regards.
Best regards,
DebtSafe's reply10 Mar 2023, 09:17
Official
Good day.
Thank you for your feedback.
We will make sure we keep you posted.
Kind regards.
Thank you for your feedback.
We will make sure we keep you posted.
Kind regards.
Best regards,