Unprofessional and 0% customer care unresolved tickets are being closed

Email from myself to debt safe.

Hope all is well on your side.

Things are not looking good financially on my side and there has not been any progress in terms of the court case.

Will it be postponed again through out the year? When will the next court case be?

I have been with debt safe for over a year now since 2019 now and there has not been any directive because court case are being postponed all the time.

My hands are tied can't even buy a house or car or even clothes and winter is near, I volunteered myself into debt review to sort out my financial situation but nothing has been done.

And My query in regards to the sum of R 18 390.75 that's Missing it might be more as this amount was calculated last month and nothing has been done and received no response from debt safe in this regard. I Was not answered still awaiting a response in this regard.

Regards

Map****lo

On Apr 8, 2021 06:49,

> wrote: Morning

There is no way that this ticket can be closed where I haven't been given clarity or answer to my question I will be asking this for the third time.

I will like to make a follow-up to my enquiry, R18 390.75 difference I still have not received a clear answer In this regard. I will like to know why is there R18 390.75? ABSA is showing a different balance from yours, is this a way of being kept in debt? I have requested for clarity on the 18th March2021 and it's now the 6th April and yet I am still not responded to regarding the difference in the amount.

Annakeh you haven't revert back to me and I have stated that I don't have a Nedbank account.

I think it's only fair for you to respond to my initial question of the difference in amounts regarding payments to My creditors more especially ABSA.

Regards

Debt safe shows incompetence and they have 0% customer care /service the tickets are being closed without any matter being resolved and top of that a sum of money disappeared without any explanation.

I need to start my life afresh debt free debtsafe has no customer care and lacks professionalism. The way in which they do things seem *****.

All I will like to see is my financial matter being solved received my certificate and finally move on with my life after divorce.and debtsafe is currently Hampering me from doing so. They just don't care.