BC
Brad C
1 reviews | Active since Dec 2018
27 Dec 2018, 18:43
"The grand promise of assistance with none given"
"The grand promise of assistance with none given"
App**** for assistance; no direction or instructions given after multiple attempts of correspondence via the portal; telephone or even email directly.
I hope other client's are not treated as badly..
Helpful (0)
Replies (1)0
Replies (1)
DebtSafe's replyOfficial
28 Dec 2018, 10:49Good Day,
Thank you for informing us about this issue.
Please accept our sincere apologies for the frustration that you experienced. We take your message very seriously and would like to escalate the matter to our Quality Assurance Officer. Please be so kind as to email your name, ID number and concern to *** (please include your ID number in the subject line).
In the meantime, please be assured that our Quality Assurance Officer will investigate the matter for you once she receives your email, and will treat your concerns as a top priority.
Kind regards
The DebtSafe Team
DebtSafe's reply28 Dec 2018, 10:49
Official
Good Day,
Thank you for informing us about this issue.
Please accept our sincere apologies for the frustration that you experienced. We take your message very seriously and would like to escalate the matter to our Quality Assurance Officer. Please be so kind as to email your name, ID number and concern to *** (please include your ID number in the subject line).
In the meantime, please be assured that our Quality Assurance Officer will investigate the matter for you once she receives your email, and will treat your concerns as a top priority.
Kind regards
The DebtSafe Team