terrible service

The reason people go into debt review is to help themselves from drowning in debt. I have been paying my debt consolidation review consistently since the inception of this account Debtsafe. Since inception on the account I have only spoken to a debt counsellor once. There have been various changes in the relationship manager on many different occasions. Each time a new relationship manager is appointed who has zero tact and just no regard on how to speak to clients in general. Case in point, I logged a query with regards to a drs bill I received on Friday which is going straight to Summons to court. All this Umme person can say is it was not included in the initial quotation so it cannot be added. I asked why was I advised differently when taken out the Debt review I was advised to add any additional claims all I needed to do was submit the account details and an arrangement would be made. From the onset I was advised not to engage with these creditors who contact you directly despite being on debt review and now I am being told the opposite. Call the Drs and make an arrangement because it was not added on the initial quotation I cannot.I feel very disappointed right now!!! Why am I paying an instalment monthly if concessions cannot be made to include 1 additional account as I am prepared to pay the additional amount involved.

In the past have had to speak to rude relationship managers namely Liezel, Kgaugelo Makola & Umme Suleiman. I was advised that additional accounts can be included and the only time in the past year or so I actually ask for it to be done I get ****py responses telephonically from Umme and via email. I am personally at a point of complete & utter disgust at the level of customer service I have received from this company.