Terrible service

Looking at the respond, this sounds like a generic response to all clients complain. I have emailed my details yesterday already and I haveneg recievied feedback. How many emails do I need to send. I have never missed a debit order, so I fail to understand why I'm still paying for 3-4 years. With my little contribution I should be done and debt free. I cannot pay debtsafe the rest of my life, you (debt safe) dont understand how frustrating and upsetting it is about being under debt reviews. Yes for you its income, but for us, this is an opportunity to clear our names and have a good credit level, but my credit level hasnt improved ever since I have been with debtsafe. I will not accept nonsense feedback, I should be done paying of my debt.

Good day I have sent me details 2 times to client care. I recieved a respond from a guy called Gerhard, which is the same thing he has been doing. He responds after a week or weeks with the same email. I have been paying with no debit order missed, so I still fail to understand why he needs to wait for creditors. He or debt safe needs to ensure that my situation is sorted. Will it be fine if I stopped the debit order?? I'm sure it wouldnt, but debt safe is quick to respond "I'm waiting for feedback from creditors" or "please email your concern to quality officer" and nothing changes or improves. I have started my facts on my emails that I have sent twise now. I have been with debt safe since 2015. How long do you expect me to be under debt review and why must i struggle so much. My credit score is not improving and now that I'm questioning where is my money going to, I need to go up and down. If i wasnt being debited monthly, it would be a different story, but the money your debiting is my hard earned money, which debt safe said would distribute to my creditors, so I fail to understand why if someone is done ,nothing is done.

I have sent my information to ********** twise already. So I fail to understand why I need to send my information privately. Respond my emails with a solution and check with your quality assurance officers/managers

My ID number is sent to ********** as per your first response, so why must I send it again. I have even forwards the email with my information as we speak. Why did debtsafe respond and say I must send my information to ********** and now I must send my information privately. What was the point of me sending the email if I still have to send a message privately

***

Good day I'm becoming more and more disappointed. I have been sending email and no respond or feedback. You system respond and says within 2 days yet it has been weeks. I sent email on the following dates 8 Feb, 11 Feb and 4th March. Why must we go back to square one in regards to communications and what really upsets me is that I'm communicating with both assigned debt agent and client care agent and there is no sense of feedback. You cannot tell me an investigation will take so many months and I'm still being debited the same amount, yet I havent been informed how will it be divided on the remaining creditors. I have expressed a number of times that I want to get out of debtsafe, but it's becoming a concern and issue at the moment. You need to improve when it comes to customer service and customer feedback, because one of you could have responded the 3 emails I sent, yet no one has responded. I have emailed again today and im getting really unhappy with debtsafe.

Hi What is the point exactly about having a client portal?? I have been directly emailing people assigned to me as relationship managers and non responds. I will get a generic email back that says that my email will be responded in 2 working days, yet I have to wait for weeks. The client portal doesnt help or improve anything from a customer view and because of the delay I'm still being debited and treated bad. If I dont get any feedback, feedback that makes sense and makes me feel like a customer, and not like someone just giving debtsafe my money, then I will change banks and let's see how that will make debtsafe feel, because then you'll call me and irrigate me and probably threaten me, but your failing to respond my emails. Please ask that person who is investigating one of my accounts to give me feedback. I don't want to be with debtsafe anymore and I'll inform other not to join or subscribe, because once your in, your in forever, aslong as debtsafe us getting money, customer issues can wait or we get nonsense feedback. If the creditor is taking long, then it's simple as calling me or keeping me updated. You can even refund me the money the creditors have been rejecting, and I'll transfer it to them and remove me from debt safe. I informed this to all the people assigned to me as relationship managers. The past few months I have been struggling with debt safe and it's not improving.