Swak diens depsafe (pearl don't reply

I call pearl from Dept safe everytime I call she is on lunch 12:00 then she dont call u back I want to know why is the last from 25/11/2022 till now 25/05/2023 nou different on my ABSA and my rcs card on the amount I owe it stay the same I pay 2580R every month R1200 was for my kar so wat happened to the R1380 every month if I don't see change ABSA stay on 16000R RCS stay on 4000R so wat is going on Jes the Tata indica is paid in full by ABSA so if I pay for the car to today I want a investigation log on depsafe from absa