TS
Tshepo S
1 reviews | Active since Jul 2019
08 Feb 2023, 15:33
Suspected ********** activities by Debt safe
Poor poor poor service, I sent million emails, tried calling with no one answering the phone, tried contacting them through the portal on their website, no reply from my relationship manager.
Every month they taking my money but creditors are calling me left right and center saying they r not paying them anything, I need answers and no one is giving me them, this company is a ***** and please if there is anyone who can help me recover my money and switch to another debt counter, please help me but this company is *****
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Replies (3)
DebtSafe's replyOfficial
08 Feb 2023, 15:38Dear Sebela,
We regret to hear about your experience and the frustration caused. And, we appreciate that you have brought this under our attention. Our Client Care Department would like to confidentially handle the matter for you soonest. Please note your relationship manager will be in contact with you shortly.
In an effort to improve our service and to connect you to your allocated Relationship Manager directly, please log onto the MyDebtSafe Client Portal. Hereby the instructions to request a call back or to escalate your issue on MyDebtSafe:
Step *: Navigate to www.mydebtsafe.co.zaStep *: Login with your username and password.Step *: Navigate to "My Relationship Manager" in the top menu bar.Step *: On the left select “Create” to create a query.Step *: Fill in the fields, click "Send".
Alternatively, you are more than welcome to send us your request via email to: ***
Kind Regards,The DebtSafe Team
We regret to hear about your experience and the frustration caused. And, we appreciate that you have brought this under our attention. Our Client Care Department would like to confidentially handle the matter for you soonest. Please note your relationship manager will be in contact with you shortly.
In an effort to improve our service and to connect you to your allocated Relationship Manager directly, please log onto the MyDebtSafe Client Portal. Hereby the instructions to request a call back or to escalate your issue on MyDebtSafe:
Step *: Navigate to www.mydebtsafe.co.zaStep *: Login with your username and password.Step *: Navigate to "My Relationship Manager" in the top menu bar.Step *: On the left select “Create” to create a query.Step *: Fill in the fields, click "Send".
Alternatively, you are more than welcome to send us your request via email to: ***
Kind Regards,The DebtSafe Team
DebtSafe's reply08 Feb 2023, 15:38
Official
Dear Sebela,
We regret to hear about your experience and the frustration caused. And, we appreciate that you have brought this under our attention. Our Client Care Department would like to confidentially handle the matter for you soonest. Please note your relationship manager will be in contact with you shortly.
In an effort to improve our service and to connect you to your allocated Relationship Manager directly, please log onto the MyDebtSafe Client Portal. Hereby the instructions to request a call back or to escalate your issue on MyDebtSafe:
Step *: Navigate to www.mydebtsafe.co.zaStep *: Login with your username and password.Step *: Navigate to "My Relationship Manager" in the top menu bar.Step *: On the left select “Create” to create a query.Step *: Fill in the fields, click "Send".
Alternatively, you are more than welcome to send us your request via email to: ***
Kind Regards,The DebtSafe Team
We regret to hear about your experience and the frustration caused. And, we appreciate that you have brought this under our attention. Our Client Care Department would like to confidentially handle the matter for you soonest. Please note your relationship manager will be in contact with you shortly.
In an effort to improve our service and to connect you to your allocated Relationship Manager directly, please log onto the MyDebtSafe Client Portal. Hereby the instructions to request a call back or to escalate your issue on MyDebtSafe:
Step *: Navigate to www.mydebtsafe.co.zaStep *: Login with your username and password.Step *: Navigate to "My Relationship Manager" in the top menu bar.Step *: On the left select “Create” to create a query.Step *: Fill in the fields, click "Send".
Alternatively, you are more than welcome to send us your request via email to: ***
Kind Regards,The DebtSafe Team
TS
Tshepo S's updateReviewer Update
08 Feb 2023, 15:40Maybe my English is bad, but I have tried to get hold of you, even yesterday I clicked the call me tab and nothing happened, just about 20 minutes ago, I sent an email to *** yet no one contacted me
TS
Tshepo S's update08 Feb 2023, 15:40
Reviewer Update
Maybe my English is bad, but I have tried to get hold of you, even yesterday I clicked the call me tab and nothing happened, just about 20 minutes ago, I sent an email to *** yet no one contacted me
DebtSafe's replyOfficial
08 Feb 2023, 15:45Good day.
We apologise for the inconvenience. Please note the relationship manager will be in contact with you shortly.
Kind regards.
We apologise for the inconvenience. Please note the relationship manager will be in contact with you shortly.
Kind regards.
DebtSafe's reply08 Feb 2023, 15:45
Official
Good day.
We apologise for the inconvenience. Please note the relationship manager will be in contact with you shortly.
Kind regards.
We apologise for the inconvenience. Please note the relationship manager will be in contact with you shortly.
Kind regards.