1 reviews | Active since Jul 2018
SHOCKING SERVICE FROM DEBTSAFE
We signed up with Debtsafe in May 2018 to help us get out of debt as well and relieve our financial Burden.
I have had endless trouble with them, with my Relationship Manager never really knowing what is happening. I cannot EVER get a response from them via email or telephonically.
I have to Date Paid over R60000 and only R5400 has been paid to my Creditors.
I demand to know where all my money has gone???????????????
TERRIBLE TERRIBLE SERVICE
Good Day Lindy,
Thank you for informing us about this issue.
Please accept our sincere apologies for the frustration that you experienced with your Relationship Manager. We take your message very seriously and have escalated the matter to our Quality Assurance Officer - she will be in contact with you soon to further assist.
In the meantime, please be assured that our Quality Assurance Officer is investigating where and how your funds have been distributed and she is treating your concerns as a top priority.
We intend to have this issue resolved within the next 5 business days and trust that we can resolve this together with you as promptly as possible.
If you have any further queries, please do not hesitate to contact us by; emailing *** (remember to add your ID number in the subject line) or calling ***and ask to speak to our Quality Assurance Officer.
Kind regards
The DebtSafe Team
Best regards,
Good Day Lindy,
Thank you for informing us about this issue.
Please accept our sincere apologies for the frustration that you experienced with your Relationship Manager. We take your message very seriously and have escalated the matter to our Quality Assurance Officer - she will be in contact with you soon to further assist.
In the meantime, please be assured that our Quality Assurance Officer is investigating where and how your funds have been distributed and she is treating your concerns as a top priority.
We intend to have this issue resolved within the next 5 business days and trust that we can resolve this together with you as promptly as possible.
If you have any further queries, please do not hesitate to contact us by; emailing *** (remember to add your ID number in the subject line) or calling ***and ask to speak to our Quality Assurance Officer.
Kind regards
The DebtSafe Team
Best regards,
Good day Lindy,
I once again apologise for the frustration you have experienced with the lack of communication. After reviewing your repayment plan we could establish that each payment was accounted for and correctly distributed to your creditors.
I am pleased to say that we were able to resolve this matter with you and that you are happy with the way forward.
My team and I will do our best to make sure you do not have this type of experience with DebtSafe again. Please know that you are always welcome to contact me directly if you come across any concerns in the future.
Kind Regards
Quality Assurance Officer
Best regards,
Good day Lindy,
I once again apologise for the frustration you have experienced with the lack of communication. After reviewing your repayment plan we could establish that each payment was accounted for and correctly distributed to your creditors.
I am pleased to say that we were able to resolve this matter with you and that you are happy with the way forward.
My team and I will do our best to make sure you do not have this type of experience with DebtSafe again. Please know that you are always welcome to contact me directly if you come across any concerns in the future.
Kind Regards
Quality Assurance Officer
Best regards,