Seriously Bad Service
<p>No processes, holding me back to by a car after they were ****** in October 2016. Jammer does not work anymore! </p>
I refer to my email dated to you on the 7th of July 2017 confirming that we are waiting for feedback from the bank.
We did however receive a response from the bank yesterday. They are busy with a full investigation on the matter and will respond back to us by no later than today.
Unfortunately we cannot issue the Clearance Certificate (Form 19) without all the paid up letters.
We depend on the cooperation of the creditors to successfully finalise the matter.
I trust you will find the above in order.
Kind regards
Heidi Bekker
Quality Assurance & Compliance Officer
I refer to my email dated to you on the 7th of July 2017 confirming that we are waiting for feedback from the bank.
We did however receive a response from the bank yesterday. They are busy with a full investigation on the matter and will respond back to us by no later than today.
Unfortunately we cannot issue the Clearance Certificate (Form 19) without all the paid up letters.
We depend on the cooperation of the creditors to successfully finalise the matter.
I trust you will find the above in order.
Kind regards
Heidi Bekker
Quality Assurance & Compliance Officer
Heidi, thank you for your feedback. I know but what abouth the delays for months now. I am waiting for the CEO, Hein to call me back.
FNB was paid up already.
Heidi, thank you for your feedback. I know but what abouth the delays for months now. I am waiting for the CEO, Hein to call me back.
FNB was paid up already.
Zena de Bruyn
ID: *** (Our ref)
Residential address;
6 Palm Springs
41 Bradford street
Highveldt
Centurion
0157
Employer Physical address;
16th Road
Randjiespark
Midrand
1819
Good day Mrs. De Bruyn
I have sent you the feedback Thursday that we received from the bank.
The reason why money was collected from your FNB account was due to the fact that the original debt orders on your account was never cancelled.
As discussed telephonically yesterday, ABSA confirmed that the additional deductions will be refunded back to your FNB account.
I know it is frustrating but as explained we completely depend on the cooperation of the creditors.
Trust you will find the above in order.
Kind regards
Heidi Bekker
Zena de Bruyn
ID: *** (Our ref)
Residential address;
6 Palm Springs
41 Bradford street
Highveldt
Centurion
0157
Employer Physical address;
16th Road
Randjiespark
Midrand
1819
Good day Mrs. De Bruyn
I have sent you the feedback Thursday that we received from the bank.
The reason why money was collected from your FNB account was due to the fact that the original debt orders on your account was never cancelled.
As discussed telephonically yesterday, ABSA confirmed that the additional deductions will be refunded back to your FNB account.
I know it is frustrating but as explained we completely depend on the cooperation of the creditors.
Trust you will find the above in order.
Kind regards
Heidi Bekker
Thank you for your feedback Heidi.
All I need is the letter to clear my name. I paid FNB all the money I owe them.
Thank you for your feedback Heidi.
All I need is the letter to clear my name. I paid FNB all the money I owe them.
Joined Debts save December 2014.
Divoreced January 2016. As a single mother with 2 Boys, last payment to detsave was in August 2016. '
Tomorrow 1 year later and from my side Creditors paid up, still not clean. Cannot reach the CEO, left a message.
Our 2 cars and bike was ****** in 2016 our of our Complex, my son was in serioius accident and in rehab for 2 months.
I need to buy a car but Debtsave is holding me back. "Jammer " is not going to solve my problem.
Bad service.
Joined Debts save December 2014.
Divoreced January 2016. As a single mother with 2 Boys, last payment to detsave was in August 2016. '
Tomorrow 1 year later and from my side Creditors paid up, still not clean. Cannot reach the CEO, left a message.
Our 2 cars and bike was ****** in 2016 our of our Complex, my son was in serioius accident and in rehab for 2 months.
I need to buy a car but Debtsave is holding me back. "Jammer " is not going to solve my problem.
Bad service.
Official Business reply.
Zena de Bruyn
ID: *** (Our ref)
Residential address;
6 Palm Springs
41 Bradford street
Highveldt
Centurion
0157
Employer Physical address;
16th Road
Randjiespark
Midrand
1819
Dear Me. De Bruyn,
You stopped paying your debt review in October 2016. Our services were suspended in January 2017 due to non-payment.
You approached us to assist you with your settlements in March 2017. We are assisting you as a matter of urgency even though we are not mandated to do so. We still see it as our responsibility to assist where we can.
Your problem lies with the banks and not us. This process takes time and timelines are determined by creditors. Our case had a number of challenges which complicated the matter. Our CEO did contact you to confirm that we are in the process and that you need to be patient. This is unfortunately out of our hands. We are waiting for one paid up letter from FNB. This has been explained to you numerous times.
We have to also pointed out that you should remember that you just come out of debt review and being over-indebted. To borrow immediately could have some challenges and you need to factor this in in your planning.
We will follow up with FNB and be in contact today. We are doing our utmost to speed up the process. We apologise for the inconvenience.
Regards
Heidi Bekker
Official Business reply.
Zena de Bruyn
ID: *** (Our ref)
Residential address;
6 Palm Springs
41 Bradford street
Highveldt
Centurion
0157
Employer Physical address;
16th Road
Randjiespark
Midrand
1819
Dear Me. De Bruyn,
You stopped paying your debt review in October 2016. Our services were suspended in January 2017 due to non-payment.
You approached us to assist you with your settlements in March 2017. We are assisting you as a matter of urgency even though we are not mandated to do so. We still see it as our responsibility to assist where we can.
Your problem lies with the banks and not us. This process takes time and timelines are determined by creditors. Our case had a number of challenges which complicated the matter. Our CEO did contact you to confirm that we are in the process and that you need to be patient. This is unfortunately out of our hands. We are waiting for one paid up letter from FNB. This has been explained to you numerous times.
We have to also pointed out that you should remember that you just come out of debt review and being over-indebted. To borrow immediately could have some challenges and you need to factor this in in your planning.
We will follow up with FNB and be in contact today. We are doing our utmost to speed up the process. We apologise for the inconvenience.
Regards
Heidi Bekker