mS
mamokete S
1 reviews | Active since Jan 2012
17 Apr 2023, 11:17
Remove me from debt review
I have been trying to get my paid up letter and the debt review status removed from credit bureaus since last month till now I cant get through to the number on the website, emailed customer care still nothing or facebook I sent all my paid up letters no acknowledgement of receipt. It was very convenient for them to place me there but difficult to remove me can someone call me ASAP
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DebtSafe's replyOfficial
17 Apr 2023, 12:31Dear Mamokete,
We regret to hear about your experience and the frustration caused. And, we appreciate that you have brought this under our attention. Our Client Care Department would like to confidentially handle the matter for you soonest.
In an effort to improve our service and to connect you to your allocated Relationship Manager directly, please log onto the MyDebtSafe Client Portal. Hereby the instructions to request a call back or to escalate your issue on MyDebtSafe:
Step *: Navigate to www.mydebtsafe.co.za
Step *: Login with your username and password.
Step *: Navigate to "My Relationship Manager" in the top menu bar.
Step *: On the left select “Create” to create a query.
Step *: Fill in the fields, click "Send".
Alternatively, you are more than welcome to send us your request via email to: ***
Kind Regards,
The DebtSafe Team
DebtSafe's reply17 Apr 2023, 12:31
Official
Dear Mamokete,
We regret to hear about your experience and the frustration caused. And, we appreciate that you have brought this under our attention. Our Client Care Department would like to confidentially handle the matter for you soonest.
In an effort to improve our service and to connect you to your allocated Relationship Manager directly, please log onto the MyDebtSafe Client Portal. Hereby the instructions to request a call back or to escalate your issue on MyDebtSafe:
Step *: Navigate to www.mydebtsafe.co.za
Step *: Login with your username and password.
Step *: Navigate to "My Relationship Manager" in the top menu bar.
Step *: On the left select “Create” to create a query.
Step *: Fill in the fields, click "Send".
Alternatively, you are more than welcome to send us your request via email to: ***
Kind Regards,
The DebtSafe Team