1 reviews | Active since Apr 2022
refuse to give me a clearance certificate or remove my name
poor services is an understatement i left sa back in 2016 due to not have a job from then creditors never stopped sending letters to pay let alone threathen to take me to court so i went and paid all of them and now 6 years later in trying to by a house debtsafe pops out of nowhere saying i am in elegible to get debt reminder you all is paid
the contract im being showed was not even signed by me
Thelma from debt safe is asking for the reciepts the only one i could findwas one from back in 2019 Nedbank which proofs it was fully paid off and YDE were all paid in full back in 2017 I do not have their receipt every week since 2022 has started I have been emailing them asking if they can remove my name as all was paid and they keep refusing
on top of all company has a forged signature
and now Thelma won't even answer me.
This is ridiculous
We regret to hear about your experience and the frustration caused. And, we appreciate that you have brought this under our attention. Our Client Care Department would like to confidentially handle the matter for you soonest.
In an effort to improve our service and to connect you to your allocated Relationship Manager directly, please log onto the MyDebtSafe Client Portal. Hereby the instructions to request a call back or to escalate your issue on MyDebtSafe:
Step *: Navigate to www.mydebtsafe.co.zaStep *: Login with your username and password.Step *: Navigate to "My Relationship Manager" in the top menu bar.Step *: On the left select “Create” to create a query.Step *: Fill in the fields, click "Send".
Alternatively, you are more than welcome to send us your request via email to: ***
Kind Regards,The DebtSafe Team
We regret to hear about your experience and the frustration caused. And, we appreciate that you have brought this under our attention. Our Client Care Department would like to confidentially handle the matter for you soonest.
In an effort to improve our service and to connect you to your allocated Relationship Manager directly, please log onto the MyDebtSafe Client Portal. Hereby the instructions to request a call back or to escalate your issue on MyDebtSafe:
Step *: Navigate to www.mydebtsafe.co.zaStep *: Login with your username and password.Step *: Navigate to "My Relationship Manager" in the top menu bar.Step *: On the left select “Create” to create a query.Step *: Fill in the fields, click "Send".
Alternatively, you are more than welcome to send us your request via email to: ***
Kind Regards,The DebtSafe Team
I take back what I said and thank you THELMA for taking ownership
I take back what I said and thank you THELMA for taking ownership
Thank you for your positive feedback and taking the time to share your experience on this platform.
Please feel free to update the star rating should wish.
Please do not hesitate to contact DebtSafe if you require any assistance further.
Kind Regards,The DebtSafe Team.
Thank you for your positive feedback and taking the time to share your experience on this platform.
Please feel free to update the star rating should wish.
Please do not hesitate to contact DebtSafe if you require any assistance further.
Kind Regards,The DebtSafe Team.