LP
Lionel P
1 reviews | Active since Jul 2022
17 Jul 2022, 09:23
Poor Service from Debtsafe
Despite numerous attempts to make contact with Debtsafe telephonically nobody has returned my calls. We have paid our fees owing to them and we need confirmation on the account being closed and cleared. Their service from the onset was very poor and they don't care about people which should be a focus given the nature of their business.
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Replies (3)0
Replies (3)
DebtSafe's replyOfficial
18 Jul 2022, 08:53Dear Lionel,
We regret to hear about your experience and the frustration caused. And, we appreciate that you have brought this under our attention. Our Client Care Department would like to confidentially handle the matter for you soonest.
In an effort to improve our service and to connect you to your allocated Relationship Manager directly, please log onto the MyDebtSafe Client Portal. Hereby the instructions to request a call back or to escalate your issue on MyDebtSafe:
Step *: Navigate to www.mydebtsafe.co.zaStep *: Login with your username and password.Step *: Navigate to "My Relationship Manager" in the top menu bar.Step *: On the left select “Create” to create a query.Step *: Fill in the fields, click "Send".
Alternatively, you are more than welcome to send us your request via email to: ***
Kind Regards,The DebtSafe Team
We regret to hear about your experience and the frustration caused. And, we appreciate that you have brought this under our attention. Our Client Care Department would like to confidentially handle the matter for you soonest.
In an effort to improve our service and to connect you to your allocated Relationship Manager directly, please log onto the MyDebtSafe Client Portal. Hereby the instructions to request a call back or to escalate your issue on MyDebtSafe:
Step *: Navigate to www.mydebtsafe.co.zaStep *: Login with your username and password.Step *: Navigate to "My Relationship Manager" in the top menu bar.Step *: On the left select “Create” to create a query.Step *: Fill in the fields, click "Send".
Alternatively, you are more than welcome to send us your request via email to: ***
Kind Regards,The DebtSafe Team
DebtSafe's reply18 Jul 2022, 08:53
Official
Dear Lionel,
We regret to hear about your experience and the frustration caused. And, we appreciate that you have brought this under our attention. Our Client Care Department would like to confidentially handle the matter for you soonest.
In an effort to improve our service and to connect you to your allocated Relationship Manager directly, please log onto the MyDebtSafe Client Portal. Hereby the instructions to request a call back or to escalate your issue on MyDebtSafe:
Step *: Navigate to www.mydebtsafe.co.zaStep *: Login with your username and password.Step *: Navigate to "My Relationship Manager" in the top menu bar.Step *: On the left select “Create” to create a query.Step *: Fill in the fields, click "Send".
Alternatively, you are more than welcome to send us your request via email to: ***
Kind Regards,The DebtSafe Team
We regret to hear about your experience and the frustration caused. And, we appreciate that you have brought this under our attention. Our Client Care Department would like to confidentially handle the matter for you soonest.
In an effort to improve our service and to connect you to your allocated Relationship Manager directly, please log onto the MyDebtSafe Client Portal. Hereby the instructions to request a call back or to escalate your issue on MyDebtSafe:
Step *: Navigate to www.mydebtsafe.co.zaStep *: Login with your username and password.Step *: Navigate to "My Relationship Manager" in the top menu bar.Step *: On the left select “Create” to create a query.Step *: Fill in the fields, click "Send".
Alternatively, you are more than welcome to send us your request via email to: ***
Kind Regards,The DebtSafe Team
LP
Lionel P's updateReviewer Update
18 Jul 2022, 09:11Typical of you guys pass the buck onto your online platform that does not even work. Your call center line rings all the time and nobody picks up. Somebody needs to call me to discuss. I have settled the account with guys for services I did not even receive. I know want the account closed. Thanks
LP
Lionel P's update18 Jul 2022, 09:11
Reviewer Update
Typical of you guys pass the buck onto your online platform that does not even work. Your call center line rings all the time and nobody picks up. Somebody needs to call me to discuss. I have settled the account with guys for services I did not even receive. I know want the account closed. Thanks
DebtSafe's replyOfficial
18 Jul 2022, 15:54Good day.
Please note one of our consultants has tried to make contact with you .
We will also call again tomorrow.
Kind regards.
Please note one of our consultants has tried to make contact with you .
We will also call again tomorrow.
Kind regards.
DebtSafe's reply18 Jul 2022, 15:54
Official
Good day.
Please note one of our consultants has tried to make contact with you .
We will also call again tomorrow.
Kind regards.
Please note one of our consultants has tried to make contact with you .
We will also call again tomorrow.
Kind regards.