1 reviews | Active since Sept 2018
Poor service at Debtsafe
I have app**** for debt review with debtsafe from 2015 and my balances seem to be going nowhere.Firstly there is a fee that's taken off for intuitive pda and yet the statements received is still incorrect.When I have requested for an updated corrected statement from Martha Lebea till today I have not received any feedback. I was then contacted by Tokkie Henderson who then said it will take 14 working days to get the updated outstanding balance from my creditors and this was mid August. Till to date I am still waiting.The frustrating part is that you can never get hold of anyone to help.In this week I have been contacted by Capitec legal department saying that there have not received any payment.When I requested for a payment history from Capitec I have noticed that as off the end of February 2018 Debtsafe has been making a payment of what is much less then what is on the payment plan.This is a huge concern as there is something definitely going on but there is no one at debtsafe to assist me. If anyone knows how else can I escalate or to whom I can go to for help please let me no.As I don't believe that anyone at Debtsafe is interested in helping mr
Good Day,
Thank you for informing us about the trouble you underwent in getting feedback from your Relationship Manager.
Please accept our sincere apologies for the frustration that you experienced. We take your message very seriously and have escalated the matter to our Quality Assurance Officer - she will be in contact with you soon to further assist.
In the meantime, please be assured that our Quality Assurance Officer is investigating your repayment plan as well as your monthly PDA statements and is treating it as a top priority.
We intend to have this issue resolved within the next 5 business days and trust that we can resolve this together with you as promptly as possible.
If you have any further queries, please do not hesitate to contact us by; emailing *** (remember to add your ID number in the subject line) or calling ***
Good Day,
Thank you for informing us about the trouble you underwent in getting feedback from your Relationship Manager.
Please accept our sincere apologies for the frustration that you experienced. We take your message very seriously and have escalated the matter to our Quality Assurance Officer - she will be in contact with you soon to further assist.
In the meantime, please be assured that our Quality Assurance Officer is investigating your repayment plan as well as your monthly PDA statements and is treating it as a top priority.
We intend to have this issue resolved within the next 5 business days and trust that we can resolve this together with you as promptly as possible.
If you have any further queries, please do not hesitate to contact us by; emailing *** (remember to add your ID number in the subject line) or calling ***
Dear Varsha,
Thank you for letting us know. Our Client Care General Manager, Arnelda Meyer, noted she was in contact with you and that she will take this matter further. If you have any queries please contact her directly.
Kind Regards
The DebtSafe Team
Dear Varsha,
Thank you for letting us know. Our Client Care General Manager, Arnelda Meyer, noted she was in contact with you and that she will take this matter further. If you have any queries please contact her directly.
Kind Regards
The DebtSafe Team
Good day Varsha,
I once again apologise for the frustration you have experienced. After reviewing your Debt Review I saw that there were a few challenges with your payment plan and I am, as discussed with you, in the process of investigating it. I am confident that we will resolve your concerns soon.
Please know that my team and I will do our best to make sure you do not have this type of experience with DebtSafe again. You are always welcome to contact me directly if you come across any concerns in the future.
Kind Regards
Quality Assurance Officer
Good day Varsha,
I once again apologise for the frustration you have experienced. After reviewing your Debt Review I saw that there were a few challenges with your payment plan and I am, as discussed with you, in the process of investigating it. I am confident that we will resolve your concerns soon.
Please know that my team and I will do our best to make sure you do not have this type of experience with DebtSafe again. You are always welcome to contact me directly if you come across any concerns in the future.
Kind Regards
Quality Assurance Officer
We are sorry about the frustration. Please expect a call form our Quality Assurance Officer before close of business today.
Kind regards,
The DebtSafe Team
We are sorry about the frustration. Please expect a call form our Quality Assurance Officer before close of business today.
Kind regards,
The DebtSafe Team