1 reviews | Active since Sept 2012
POOR SERVICE and NO FEEDBACK
<p>To whom it may concern,</p> <p> </p> <p>It has come to our attention that our account has been neglected with debtsafe/adcap, due to the fact that I need to resend paid-up letters since February 2015. I also need to follow up constantly myself in order to get information and progress.</p> <p> </p> <p>On 24 October 2016, I spoke to Marinda Calitz from Debtsafe with an issue regarding ONE PAID UP LETTER OUTSTANDING on our account in order to get our FORM19... <br />This specific outstanding Paid Up Letter was also sent to Debtsafe when the account was paid up.<br />I even had the JDGROUP phoned Marinda the same day in connection with this to be sorted.</p> <p> </p> <p>5 working days later, 1 November 2016 at 08:05 I phoned to find out what the status and progress is to get our FORM19, only to find out they still need 4x more paid up letters, also sent long time ago to debtsafe as the accounts was paid up.</p> <p> </p> <p>What is this? I am not satisfied with this poor service!</p> <p><br />I am totally shocked to find that we are dealing with unprofessional people handling our account at this stage.</p> <p>I told Marinda that we wanted this sorted by the end of October 2016. And she promised that she would sort it by then.</p> <p>Can someone please give me the correct feedback!</p> <p>We are NOT satisfied!</p> <p>MR & MRS VAN WYK</p>
Good day,
Please kindly be advised that there is only one paid up letter outstanding, Nedbank overdraft account ***.
According to Nedbank the account was paid in full but due to the fact that overdraft facility is still being used there is an outstanding balance owing again.
Once the account has been settled, please close the account and refrain from using the overdraft facility further.
I further confirm that we have received all other paid up letters. Dr Sinyangwe was handed over to Vericred and therefore the paid up letter was omitted.
We will send you the Nedbank confirmation as soon as we receive it from Nedbank.
Thank you.
Regards,
Roxanne de Klerk
Operational Manager
Good day,
Please kindly be advised that there is only one paid up letter outstanding, Nedbank overdraft account ***.
According to Nedbank the account was paid in full but due to the fact that overdraft facility is still being used there is an outstanding balance owing again.
Once the account has been settled, please close the account and refrain from using the overdraft facility further.
I further confirm that we have received all other paid up letters. Dr Sinyangwe was handed over to Vericred and therefore the paid up letter was omitted.
We will send you the Nedbank confirmation as soon as we receive it from Nedbank.
Thank you.
Regards,
Roxanne de Klerk
Operational Manager