Poor Service

I am disappointed at the service I have received from debtsafe recently. When I initially app**** to debt safe for assistance I was told not to communicate with debtors who should contact me for outstanding debts and forward all info to debtsafe who would liaise with the creditors. So when my sons school approached me for outstanding debt I forwarded all info to debt safe to resolve, this was in January 2019, last week I received a summons from the school requesting the outstanding debt. I again contacted debt safe for assistance and was told school fees do not form part of debt counselling. Naturally I was very upset as they failed to inform me of this when I submitted the initial request from the school, in fact I received NO feedback from them on this, now I sit with additional 7 thousand rand debt because of their POOR SERVICE!!!! I would recommend people to look for other debt review companies that treat their clients with respect and honesty, sadly with debtsafe you are just another number and a source of income to them, they feel NOTHING for your suffering. Choose wisely folks, there are many uncaring companies out there, lets make them know!!!!