Poor financial management

Well debtsafe is good at taking money from your account but bad at sending the right instructions to IPDA for distribution. Here is why I say so: in April my account was debited as usual, all creditors were paid as usual, however one of the creditors received less money than what ipda says they paid. That is they received R457.21 but ipda statement says they paid the said creditor R891.21. I called debtsafe last week 08 May 2024 for clarity, they since promised to call me back till today. So today I called them to check, the phone rings and rings and rings, but the end I can hear that the phone is answered as I can hear sound of people chatting and making movements but no one is talking to me. U may check the records of my call today from 13:10