1 reviews | Active since Sept 2018
Poor Customer Service
I have been trying to get support from Debtsafe for the last 5 weeks, without anyone contacting me back. My home loan was paid off, and my account with Debtsafe to be rectified to have this amount removed. They keep on sending me the wrong monthly payment, due to this not being removed. I have send 1 to 2 mails per week to have this done, without anyone getting back to be or acknowledge that they did received my mails. Not sure how this establishment is able to help people if this is the support they give to their customers, who needs their help..
Good Day Anton,
Thank you for informing us about the trouble you have been experiencing with receiving feedback from us.
Please accept our sincere apologies for the frustration that you experienced. We take your message very seriously and have escalated the matter to our Quality Assurance Officer - she will be in contact with you soon to further assist.
In the meantime, please be assured that our Quality Assurance Officer is investigating your repayment plan and is treating it as a top priority.
We intend to have this issue resolved within the next 5 business days and trust that we can resolve this together with you as promptly as possible.
If you have any further queries, please do not hesitate to contact us by; emailing *** (remember to add your ID number in the subject line) or calling ***
Kind regards,
The DebtSafe Team
Best regards,
Good Day Anton,
Thank you for informing us about the trouble you have been experiencing with receiving feedback from us.
Please accept our sincere apologies for the frustration that you experienced. We take your message very seriously and have escalated the matter to our Quality Assurance Officer - she will be in contact with you soon to further assist.
In the meantime, please be assured that our Quality Assurance Officer is investigating your repayment plan and is treating it as a top priority.
We intend to have this issue resolved within the next 5 business days and trust that we can resolve this together with you as promptly as possible.
If you have any further queries, please do not hesitate to contact us by; emailing *** (remember to add your ID number in the subject line) or calling ***
Kind regards,
The DebtSafe Team
Best regards,
Good day Anton,
I once again apologise for the frustration you have experienced. I am pleased to say that we were able to resolve this matter with you and that you are happy with the way forward.
My team and I will do our best to make sure you do not have this type of experience with DebtSafe again. Please know that you are always welcome to contact me directly if you come across any concerns in the future.
Kind Regards,
Quality Assurance Officer
Best regards,
Good day Anton,
I once again apologise for the frustration you have experienced. I am pleased to say that we were able to resolve this matter with you and that you are happy with the way forward.
My team and I will do our best to make sure you do not have this type of experience with DebtSafe again. Please know that you are always welcome to contact me directly if you come across any concerns in the future.
Kind Regards,
Quality Assurance Officer
Best regards,
Dear Anton,
Please accept once again our sincere apologies for the service your received. Our Quality Assurance Manager, Heidi Bekker, will do you follow up call with you. If you have any outstanding concerns please discuss it with her.
Further more will you please consider to change the rating to a positive?
Kind Regards,
The DebtSafe Team
Best regards,
Dear Anton,
Please accept once again our sincere apologies for the service your received. Our Quality Assurance Manager, Heidi Bekker, will do you follow up call with you. If you have any outstanding concerns please discuss it with her.
Further more will you please consider to change the rating to a positive?
Kind Regards,
The DebtSafe Team
Best regards,