1 reviews | Active since Nov 2016
Poor client communication and misleading information
<p>I'm currently under debt review with Debtsafe, my relationship manager Nicola Botha just went silent on me, yet they debit money from my account and respond with a thank you. My creditors are not even aware that im under debt review yet they claim to havd communicated with them. Can i please be removed from debtsafe, I'd rather pay their penalty fee and struggle with my debts. I'd like to cancel this its a waste of my time. Instead of being helped im stuck in more debt. </p>
I refer to our telephonic conversation.
I understand that the creditors are intimidating and that you are unsure of the process, we will support and assist you throughout the process. Creditor harassment is a common problem in our process, Creditor behaviour during the process does not necessarily correspond with the statutory requirements. They simply ignore it.
If they are acting in good faith, why do they ignore us and contact you? They want to irritate and intimidate you because once you cancel your application, they can pretty much do what they want with you.
We have warned you about this problem in the beginning when you app****. You are going to be phoned a number of times during the process. Much of the communication will be automated sms's and letters generated by their systems. Please inform your Relationship Manager of every incident. We deal with this daily and we know how to attend to such complaints.
I sent you an e-mail with proof that all your creditors have been notified several times. They therefore have no valid reason to contact you.
I have registered you on our Consumer Portal, your login details will be e-mailed to you shortly. To login go to www.debtsafe.co.za.
Please bear with us. I know it is frustrating but I guarantee you that we will remain in control of your application.
Thank you for your positive and friendly response.
Regards,
Roxanne De Klerk
Operational Manager
Best regards,
I refer to our telephonic conversation.
I understand that the creditors are intimidating and that you are unsure of the process, we will support and assist you throughout the process. Creditor harassment is a common problem in our process, Creditor behaviour during the process does not necessarily correspond with the statutory requirements. They simply ignore it.
If they are acting in good faith, why do they ignore us and contact you? They want to irritate and intimidate you because once you cancel your application, they can pretty much do what they want with you.
We have warned you about this problem in the beginning when you app****. You are going to be phoned a number of times during the process. Much of the communication will be automated sms's and letters generated by their systems. Please inform your Relationship Manager of every incident. We deal with this daily and we know how to attend to such complaints.
I sent you an e-mail with proof that all your creditors have been notified several times. They therefore have no valid reason to contact you.
I have registered you on our Consumer Portal, your login details will be e-mailed to you shortly. To login go to www.debtsafe.co.za.
Please bear with us. I know it is frustrating but I guarantee you that we will remain in control of your application.
Thank you for your positive and friendly response.
Regards,
Roxanne De Klerk
Operational Manager
Best regards,