Paying off debt that is already paid up

I am under debt review by Debtsafe since 2014 the beginning with them i really cant complain about but as years past by there services became terrible and unprofessional and i regret now going through them. Relationship managers are never the same person ,there is always someone new which actually shows people how bad a company is because if they dont care about Client care then they sure dont care about the people who work for them which is kinda sad.... I have read all the complaints people are complaining about and i def am sitting with most of the other peoples situation... Then i read what debtsafe replys are about there clients portfolios which clients can go on OMW really..... Does not even HELP but i guess they need an easier root because they self cant manage clients complaints because there is so many. But then again they do think that there response will give them more clients which it wont people do read all complaints and make a better decision and not go through debtsafe.

My situation i have one creditor that i paid in one month R16 000 for and when i asked for my recon i received recons that had more mistakes on anything else and dont get how they could not make double sure that the recon is 100% correct before even sending it to clients!!!! Well i received an email from one of the ladies working there which i will not name here) told me i was only paying that creditor R166 a month !!! Firstly this person never went to go double check on what i was paying to that creditor so when i received that email from her i was shocked since i payed way more than what she claimed and after that i asked payments for my statements since the day i started paying my creditors. I received my statements and i have worked out on how much this creditor got and it turns out that this creditor got way more than what the court order stated. I emailed all my proof and proof of what that one ladt said to the debt review counsellor and so he transferred my file to another lady to sort out which i will also not mention her name. She was so very helpful and friendly and she also saw that this creditor has got more than what they should have and started working on my file with no hope she had to transfer my file to the lady who works at the legal department that was like almost 3 months ago. Now this lady has not contacted me once since she received my situation and if i email i dont get any response so this leaves me to take things further.... I let debt safe know that we lost our jobs during the lockdown and that i cant keep on paying a creditor what is already been paid off and also pay them and not doing what they must do we still dont have work and this creditor is just adding more and more money which they are not allowed to do but they are...

Im sorry but if this is how they do things i will not refer them to anyone. There are some debt review company's who are really great and does do effort staying the way they are and not changing like others that end up making mistakes.

Old end i will rather give the advise of telling people to rather go speak to you're creditors yourself to make arrangements before even considering going through any debt review, believe me there is always another way. My husband also had the same situation with the same company so has my friend and few others.