pathetic customer service

my experience is awfull, communication is not what is expected, I spoke and dealt with a lady called Martinette, she explained the process and I mailed her my forms, she then told me her manager would call me to finalise the process, the manager called but due to circumstances I kept on missing her calls, before giving the manager any verbal permission I was loaded for payment and forms was snet out, last Wednesday I asked Martinette to put everything on hold till after this whole covid 19 drama passes, which my request was ignored, there was no other point of contact as Martinette stopped answering my calls, after several emails and up and down stressing finally just a ice cold email from Cindy came my way, no phone call nothing …..process is cancelled …..where is their customer service? nobody took the time out to call me and to hear what the ordeal is or was...just an ice cold email and that's it with once again a bunch of automated emails to close their tickets. ive never felt like a number, but this company officially made me one.