Not very happy

Terrible service after I was signed up as a customer. After my term, I still had to sort out my FNB accounts by myself. And after I managed to close the bank account they suddenly wanted to debit my account again to close the FNB account which I had already done myself. I was told they couldn't reverse the debit order without a letter stating the account was closed so once again it is my responsibility to go to the bank to acquire the documents, in other words, I am doing Debtsafe's work for them. I also tried contacting them via phone but always get cut off when waiting in the queue to speak to an operator.