LR
Logan R
1 reviews | Active since Mar 2012
05 Jul 2023, 08:07
No service
Picked up an irregularity on my account that could be the difference between being debt free or paying 3 more years AT LEAST.
About 30 phonecalls and 20 emails later, where they phoned me once while I was on another call, sent an email saying I am unreachable, to which I responded almost immediately saying I was on a call and they can try me again. Just for clarity's sake, if you phone them you listen to an answering machine that plays music for 10 minutes and then you hear people talking in the background like it automatically answers the phone, but no one talks to you.
The emails didn't go any better. I sent an account inquiry email stating that I had some questions. Got a response in record time stating how much I've paid to date (that wasn't my question) and no response further. Sent a couple more and the latest one was your debt counsellor will be in contact soon. It has been another day and no luck.
To date ive paid roughly R14 000 for the aftercare service, but I don't know what that is for because there is no after service. So I feel like they can use that money to settle my account.
What they really do excel at is taking your money. Their debit orders run like clockwork. Never miss a deduction and set the dates so that they get their hands in your money first. Well done guys.
I decided to come on here to see and it seems this is the norm with them. So many of the same complaints. Then you seem to get an automated response wanting to settle this confidentially. Wonder what that is about. Guess I'll find out.
Avoid them if you can.
Helpful (0)
Replies (15)0
Replies (15)
DebtSafe's replyOfficial
05 Jul 2023, 09:31Dear Logan,
We regret to hear about your experience and the frustration caused. And, we appreciate that you have brought this under our attention. Our Client Care Department would like to confidentially handle the matter for you soonest.
Our consultant will be in contact with you shortly.
Kind Regards,The DebtSafe Team
We regret to hear about your experience and the frustration caused. And, we appreciate that you have brought this under our attention. Our Client Care Department would like to confidentially handle the matter for you soonest.
Our consultant will be in contact with you shortly.
Kind Regards,The DebtSafe Team
DebtSafe's reply05 Jul 2023, 09:31
Official
Dear Logan,
We regret to hear about your experience and the frustration caused. And, we appreciate that you have brought this under our attention. Our Client Care Department would like to confidentially handle the matter for you soonest.
Our consultant will be in contact with you shortly.
Kind Regards,The DebtSafe Team
We regret to hear about your experience and the frustration caused. And, we appreciate that you have brought this under our attention. Our Client Care Department would like to confidentially handle the matter for you soonest.
Our consultant will be in contact with you shortly.
Kind Regards,The DebtSafe Team
LR
Logan R's updateReviewer Update
05 Jul 2023, 09:33The exact same message everyone else received. As predicted. How do you intend to contact me?
LR
Logan R's update05 Jul 2023, 09:33
Reviewer Update
The exact same message everyone else received. As predicted. How do you intend to contact me?
DebtSafe's replyOfficial
05 Jul 2023, 09:39Good day Sir.
We have all your contact details on file and your allocated Relationship manager will make contact you with soon.
Kind regards.
We have all your contact details on file and your allocated Relationship manager will make contact you with soon.
Kind regards.
DebtSafe's reply05 Jul 2023, 09:39
Official
Good day Sir.
We have all your contact details on file and your allocated Relationship manager will make contact you with soon.
Kind regards.
We have all your contact details on file and your allocated Relationship manager will make contact you with soon.
Kind regards.
LR
Logan R's updateReviewer Update
05 Jul 2023, 09:40I've been hearing that for more than a month but atleast I'm getting personalized answers so perhaps we are making progress
LR
Logan R's update05 Jul 2023, 09:40
Reviewer Update
I've been hearing that for more than a month but atleast I'm getting personalized answers so perhaps we are making progress
DebtSafe's replyOfficial
05 Jul 2023, 10:24Good day.
We do apologise for any inconvenience caused.
This complaint will be monitored to ensure that you are given feedback .
Kind regards.
We do apologise for any inconvenience caused.
This complaint will be monitored to ensure that you are given feedback .
Kind regards.
DebtSafe's reply05 Jul 2023, 10:24
Official
Good day.
We do apologise for any inconvenience caused.
This complaint will be monitored to ensure that you are given feedback .
Kind regards.
We do apologise for any inconvenience caused.
This complaint will be monitored to ensure that you are given feedback .
Kind regards.
LR
Logan R's updateReviewer Update
05 Jul 2023, 15:10Update. Registered me for the wrong thing!!!! And now we're back to one of our friendly consultants will contact you. It's been hours.
LR
Logan R's update05 Jul 2023, 15:10
Reviewer Update
Update. Registered me for the wrong thing!!!! And now we're back to one of our friendly consultants will contact you. It's been hours.
DebtSafe's replyOfficial
05 Jul 2023, 15:28Good day.
I have noticed that our relationshipmanager has contacted you , and advised you that your matter will be escalated.
Your matter will be investigated and feedback will be provided as soon as completed.
Kind regards .
I have noticed that our relationshipmanager has contacted you , and advised you that your matter will be escalated.
Your matter will be investigated and feedback will be provided as soon as completed.
Kind regards .
DebtSafe's reply05 Jul 2023, 15:28
Official
Good day.
I have noticed that our relationshipmanager has contacted you , and advised you that your matter will be escalated.
Your matter will be investigated and feedback will be provided as soon as completed.
Kind regards .
I have noticed that our relationshipmanager has contacted you , and advised you that your matter will be escalated.
Your matter will be investigated and feedback will be provided as soon as completed.
Kind regards .
LR
Logan R's updateReviewer Update
05 Jul 2023, 15:31Yes that contact is how we figured out debtsafe registered me for the WRONG thing. And that was this morning. Also found out debtsafe is working on a Rev 13 of the settlement. I only received revision 8. So you are also operating outside my knowledge at this point.
LR
Logan R's update05 Jul 2023, 15:31
Reviewer Update
Yes that contact is how we figured out debtsafe registered me for the WRONG thing. And that was this morning. Also found out debtsafe is working on a Rev 13 of the settlement. I only received revision 8. So you are also operating outside my knowledge at this point.
DebtSafe's replyOfficial
05 Jul 2023, 15:33Good day Sir.
As stated- Your matter will be investigated and feedback will be provided soon.
Please note that we will require some time in order to conclude the investigation.
I trust you find above in order.
Kind regards.
As stated- Your matter will be investigated and feedback will be provided soon.
Please note that we will require some time in order to conclude the investigation.
I trust you find above in order.
Kind regards.
DebtSafe's reply05 Jul 2023, 15:33
Official
Good day Sir.
As stated- Your matter will be investigated and feedback will be provided soon.
Please note that we will require some time in order to conclude the investigation.
I trust you find above in order.
Kind regards.
As stated- Your matter will be investigated and feedback will be provided soon.
Please note that we will require some time in order to conclude the investigation.
I trust you find above in order.
Kind regards.
LR
Logan R's updateReviewer Update
05 Jul 2023, 15:35I will find it in order once this matter is resolved. Thanks for the quick feedback
LR
Logan R's update05 Jul 2023, 15:35
Reviewer Update
I will find it in order once this matter is resolved. Thanks for the quick feedback
DebtSafe's replyOfficial
05 Jul 2023, 15:39Good day.
Noted.
Kind regards.
Noted.
Kind regards.
DebtSafe's reply05 Jul 2023, 15:39
Official
Good day.
Noted.
Kind regards.
Noted.
Kind regards.
LR
Logan R's updateReviewer Update
24 Jul 2023, 09:2419 days later and yet to receive feedback.
It appears the so called investigation was just a way of shutting me up and hoping I forget that they owe me an answer.
It appears the so called investigation was just a way of shutting me up and hoping I forget that they owe me an answer.
LR
Logan R's update24 Jul 2023, 09:24
Reviewer Update
19 days later and yet to receive feedback.
It appears the so called investigation was just a way of shutting me up and hoping I forget that they owe me an answer.
It appears the so called investigation was just a way of shutting me up and hoping I forget that they owe me an answer.
DebtSafe's replyOfficial
24 Jul 2023, 10:43Good day.
Thank you for your inquiry.
Please note that our feedback is dependent on feedback from creditors.
I will request your consultant to communicate with you .
Kind regards.
Thank you for your inquiry.
Please note that our feedback is dependent on feedback from creditors.
I will request your consultant to communicate with you .
Kind regards.
DebtSafe's reply24 Jul 2023, 10:43
Official
Good day.
Thank you for your inquiry.
Please note that our feedback is dependent on feedback from creditors.
I will request your consultant to communicate with you .
Kind regards.
Thank you for your inquiry.
Please note that our feedback is dependent on feedback from creditors.
I will request your consultant to communicate with you .
Kind regards.
LR
Logan R's updateReviewer Update
07 Aug 2023, 08:07And here we are again.
Let me start with whoever responds to these posts, you should train the rest of the company because you are quite fast and I appreciate it (sincerely)!
When I posted last time, I had been waiting for feedback and they claimed they were busy with an investigation. Good news, they came back to me and told me how much I have paid according to them . . .
I knew that already. They did send me statements each month. My question from the start stemmed from the irregularities on said statements because the balance does not decrease with the amount paid. That's why I started this process. . .
I said as much in response and asked them to explain to me why this is the case. I know, it might be interest, but surely not 300% as the balance INCREASES some months. That's right dear reader. Despite payment being made, some months I owe MORE than the previous month. Not less.
We are on another 10 days with no response.
Let me start with whoever responds to these posts, you should train the rest of the company because you are quite fast and I appreciate it (sincerely)!
When I posted last time, I had been waiting for feedback and they claimed they were busy with an investigation. Good news, they came back to me and told me how much I have paid according to them . . .
I knew that already. They did send me statements each month. My question from the start stemmed from the irregularities on said statements because the balance does not decrease with the amount paid. That's why I started this process. . .
I said as much in response and asked them to explain to me why this is the case. I know, it might be interest, but surely not 300% as the balance INCREASES some months. That's right dear reader. Despite payment being made, some months I owe MORE than the previous month. Not less.
We are on another 10 days with no response.
LR
Logan R's update07 Aug 2023, 08:07
Reviewer Update
And here we are again.
Let me start with whoever responds to these posts, you should train the rest of the company because you are quite fast and I appreciate it (sincerely)!
When I posted last time, I had been waiting for feedback and they claimed they were busy with an investigation. Good news, they came back to me and told me how much I have paid according to them . . .
I knew that already. They did send me statements each month. My question from the start stemmed from the irregularities on said statements because the balance does not decrease with the amount paid. That's why I started this process. . .
I said as much in response and asked them to explain to me why this is the case. I know, it might be interest, but surely not 300% as the balance INCREASES some months. That's right dear reader. Despite payment being made, some months I owe MORE than the previous month. Not less.
We are on another 10 days with no response.
Let me start with whoever responds to these posts, you should train the rest of the company because you are quite fast and I appreciate it (sincerely)!
When I posted last time, I had been waiting for feedback and they claimed they were busy with an investigation. Good news, they came back to me and told me how much I have paid according to them . . .
I knew that already. They did send me statements each month. My question from the start stemmed from the irregularities on said statements because the balance does not decrease with the amount paid. That's why I started this process. . .
I said as much in response and asked them to explain to me why this is the case. I know, it might be interest, but surely not 300% as the balance INCREASES some months. That's right dear reader. Despite payment being made, some months I owe MORE than the previous month. Not less.
We are on another 10 days with no response.
DebtSafe's replyOfficial
08 Aug 2023, 10:43Good day.
Thank you very much for your message and patience.
Please note as your matter is very important to us , it's crucial to make sure the correct feedback has been given.
I have been informed that the consultant has sent you another mail with Feedback.
Kind regards
Thank you very much for your message and patience.
Please note as your matter is very important to us , it's crucial to make sure the correct feedback has been given.
I have been informed that the consultant has sent you another mail with Feedback.
Kind regards
DebtSafe's reply08 Aug 2023, 10:43
Official
Good day.
Thank you very much for your message and patience.
Please note as your matter is very important to us , it's crucial to make sure the correct feedback has been given.
I have been informed that the consultant has sent you another mail with Feedback.
Kind regards
Thank you very much for your message and patience.
Please note as your matter is very important to us , it's crucial to make sure the correct feedback has been given.
I have been informed that the consultant has sent you another mail with Feedback.
Kind regards