MM
Millicent M

1 reviews | Active since Oct 2012

10 Nov 2020, 15:32

No Response No Service

i must say iam unhappy with the service iam receiving i have been sending a request for my form 19 , I havent even getting any response not even a call back of what is outstanding on my Profile . i have paid all my creditors and and others where paid by them but now they are asking me of paid up letters why were they able to pick who am i owing when they placed me on Debt review why arent they able to pick up now that iam not owing anyone

really iam fedup i need to move on with my life

0
Replies (1)
DebtSafe
DebtSafe's reply11 Nov 2020, 10:33
Official
Good day,
 
Please note, DebtSafe will no longer respond to queries listed on the Hello Peter platform.
 
In an effort to improve our service, we have updated the MyDebtSafe Client Portal. MyDebtSafe will now allow for quicker responses and more efficient resolving of client issues. Please find the instructions to request a call back or to escalate an issue on MyDebtSafe:
 
Step *: Navigate to www.mydebtsafe.co.za
Step *: Login with your username and password.
Step *: Navigate to "My Relationship Manager" in the top menu bar.
Step *: On the left select “Create” to create a query.
Step *: Fill in the fields, click "Send".
 
Kind Regards,
The DebtSafe Team