AVDM
Aziz Van Der Merwe
1 reviews | Active since Sept 2014
19 Sept 2017, 09:05
No response from Debtsafe
I thought debt safe will be assisting with the financial freedom they advertise but the experience have been terrible thus far. no response from the relationship manager to the rehabilitation amounts not being adjusted accordingly. with my initial application i advised the consultant that their will be one loan that will not be included as that loan is deducted directly from my salary. The loan was included and the rehabilitation amount was R2980. i informed debtsafe to remove the loan and restructure the rehabilitation amount and up till today i still didnt receive any feedback. is debtsafe deliberately avoiding contact with me to re-adjust the amount or what is the case. if that loan is removed that the rehabilitation amount should be re-adjusted am i correct by saying that? is communication to be done via hello peter from now onwards as there is no feedback from the relationship managers? Can Loren Botha or someone get back to me on that!!
Helpful (0)
Replies (1)0
Replies (1)
DebtSafe's replyOfficial
20 Sept 2017, 09:41
Good day Sir,
I confirm our telephonic conversation of earlier.
Upon receipt of your complaint, we immediately did a thorough investigation as our client service is of the utmost importance to us. I apologise that you have not received a response to your email and assure you that this will not happen again.
Please take note that the loan that is being deducted directly from your salary has been removed from your repayment plan already in August 2017 as requested by you.
The most important requirement in the process is that the final payment arrangement need to be reasonable to all parties involved. Debt review was implemented to relieve the financial strain monthly by reducing the monthly instalments to your creditors thereby providing funds for living expenses. Your original instalments were ±R 6 771.64 per month and your reduced debt review instalment is R2 980.00, this is 44% of your original instalments. It will be very difficult to reduce it further, but we will assess your situation and revert back to you.
I trust you will find it in order.
Kind regards
Heidi Bekker
Quality Assurance & Compliance Officer
Best regards,
DebtSafe's reply20 Sept 2017, 09:41
Official
Good day Sir,
I confirm our telephonic conversation of earlier.
Upon receipt of your complaint, we immediately did a thorough investigation as our client service is of the utmost importance to us. I apologise that you have not received a response to your email and assure you that this will not happen again.
Please take note that the loan that is being deducted directly from your salary has been removed from your repayment plan already in August 2017 as requested by you.
The most important requirement in the process is that the final payment arrangement need to be reasonable to all parties involved. Debt review was implemented to relieve the financial strain monthly by reducing the monthly instalments to your creditors thereby providing funds for living expenses. Your original instalments were ±R 6 771.64 per month and your reduced debt review instalment is R2 980.00, this is 44% of your original instalments. It will be very difficult to reduce it further, but we will assess your situation and revert back to you.
I trust you will find it in order.
Kind regards
Heidi Bekker
Quality Assurance & Compliance Officer
Best regards,