MD
Magda D
1 reviews | Active since Jan 2014
21 Dec 2018, 12:26
No response from aftercare e-mail
I know it's holiday season - but surely you have staff working
I have now probably sent 10 e-mails as I do not get hold of you telephonically. I want to settle my Debt and enquired about my debit order.
Seeing it has not gone off yet -- I'm settling all my deb except for my house. HOw long does a clearance certificate take?????? What are the costs involved?????
CAN ANYONE PLEASE ANSWER my e-mail as sent to aftercare 3 and aftercare 1
Geez...dont you want me to settle my debt?
Helpful (0)
Replies (3)0
Replies (3)
DebtSafe's replyOfficial
21 Dec 2018, 14:18Good Day,
Thank you for informing us about this issue.
Please accept our sincere apologies for the frustration that you experienced. We take your message very seriously and would like to escalate the matter to our Quality Assurance Officer. Please be so kind as to email your name, ID number and concern to *** (please include your ID number in the subject line).
In the meantime, please be assured that our Quality Assurance Officer will investigate the matter for you once she receives your email, and will treat your concerns as a top priority.
Kind regards
The DebtSafe Team
Thank you for informing us about this issue.
Please accept our sincere apologies for the frustration that you experienced. We take your message very seriously and would like to escalate the matter to our Quality Assurance Officer. Please be so kind as to email your name, ID number and concern to *** (please include your ID number in the subject line).
In the meantime, please be assured that our Quality Assurance Officer will investigate the matter for you once she receives your email, and will treat your concerns as a top priority.
Kind regards
The DebtSafe Team
Best regards,
DebtSafe's reply21 Dec 2018, 14:18
Official
Good Day,
Thank you for informing us about this issue.
Please accept our sincere apologies for the frustration that you experienced. We take your message very seriously and would like to escalate the matter to our Quality Assurance Officer. Please be so kind as to email your name, ID number and concern to *** (please include your ID number in the subject line).
In the meantime, please be assured that our Quality Assurance Officer will investigate the matter for you once she receives your email, and will treat your concerns as a top priority.
Kind regards
The DebtSafe Team
Thank you for informing us about this issue.
Please accept our sincere apologies for the frustration that you experienced. We take your message very seriously and would like to escalate the matter to our Quality Assurance Officer. Please be so kind as to email your name, ID number and concern to *** (please include your ID number in the subject line).
In the meantime, please be assured that our Quality Assurance Officer will investigate the matter for you once she receives your email, and will treat your concerns as a top priority.
Kind regards
The DebtSafe Team
Best regards,
MD
Magda D's updateReviewer Update
22 Dec 2018, 06:12I have in fact copied that mail in on my previous requests. Even the complaints email, but no response. Please have someone contact me.
MD
Magda D's update22 Dec 2018, 06:12
Reviewer Update
I have in fact copied that mail in on my previous requests. Even the complaints email, but no response. Please have someone contact me.
DebtSafe's replyOfficial
24 Dec 2018, 08:46Dear Magda,
Will you be so kind and forward us your ID number in a private message.
Kind Regards,
The DebtSafe Team
Will you be so kind and forward us your ID number in a private message.
Kind Regards,
The DebtSafe Team
Best regards,
DebtSafe's reply24 Dec 2018, 08:46
Official
Dear Magda,
Will you be so kind and forward us your ID number in a private message.
Kind Regards,
The DebtSafe Team
Will you be so kind and forward us your ID number in a private message.
Kind Regards,
The DebtSafe Team
Best regards,