1 reviews | Active since Jan 2016
no response
<p>I'm currently under debt review and my relationship manager is Melissa small, I joined debt safe from 1 September and I've been paying my installments every month, but however my creditors have beening calling me saying they haven't received any payments from debt safe since I joined. On Friday morning I got a call from one of my creditors saying they will terminate my contract with debtsafe since they haven't received any payments from them, the last payment they got was when I was not with debtsafe, and now they threatening to posses my furniture because they have been contacting debtsafe with no response instead they keep saying they will pay, but til this day debtsafe hasn't paid a cent to all my creditors, and just a fee days ago FNB being one of my creditors transferred money from my daughter's account to one of my loan accounts and this money was meant to go towards my daughte's school fees. I contacted my relationship manager Melissa small but with no luck, and now my furniture is being possessed, and my creditor even told me that if they were getting payment from debtsafe then they wouldn't possess my furniture, which makes me wonder what exactly am I paying for if my credited aren't getting the money?????? And why is my relationship manager so *********** of service and getting back to me??? I NEED ANSWERS!!!!</p>
I made several attempts to contact you earlier, all without success.
I would like to put your mind at ease and confirm that all your creditors have been notified that you are under debt review. Creditor harassment is a common problem in the process and the creditors will try their utmost best to intimidate you so that you pay them directly. Please do not voluntary surrender any of the goods, the creditors must follow the correct legal procedure. Rather speak to us for assistance.
On 1 September 2016 Melissa contacted you and did a full consultation wherein she explained how the payments are allocated and how distributions will take place. She clearly explained that the fees are first collected and then payments will be made to your creditors. The confirmation of consultation document was e-mailed to you as confirmation of what was discussed. Proof of delivery and the confirmation of consultation I e-mailed to you this morning again. The phone-call was also recorded.
I wish to place on record that Melissa clearly explained that you should close your current FNB account and open a new account with a bank where you have no debt obligations as money grabbing is a problem and should money be deposited in your FNB account, FNB will deduct the funds. Please confirm if you have opened a new bank account?
I see that there have been several attempts to contact you but we only reach your voice mail. Please confirm an alternative contact number that you can be contacted on.
Your application has been handed over to the Attorneys to apply for a court date. Once the court date has been obtained then the creditors may not terminate an account. The Attorneys will be in contact with you so please give your full cooperation to ensure a successful court application.
We have received a certificate of balance from Hyper House and Home and it does state that the account is included in your debt review. I have however requested that all your creditors be contacted regarding the creditor harassment.
I have registered you on our Consumer Portal which will give you full access to your application, you can view all the information there. To login go to www.debtsafe.co.za. Your password were e-mailed to you.
I hope I have been able to put your mind at ease with the above explanation.
Kind Regards,
Roxanne de Klerk
OPERATIONAL MANAGER
I made several attempts to contact you earlier, all without success.
I would like to put your mind at ease and confirm that all your creditors have been notified that you are under debt review. Creditor harassment is a common problem in the process and the creditors will try their utmost best to intimidate you so that you pay them directly. Please do not voluntary surrender any of the goods, the creditors must follow the correct legal procedure. Rather speak to us for assistance.
On 1 September 2016 Melissa contacted you and did a full consultation wherein she explained how the payments are allocated and how distributions will take place. She clearly explained that the fees are first collected and then payments will be made to your creditors. The confirmation of consultation document was e-mailed to you as confirmation of what was discussed. Proof of delivery and the confirmation of consultation I e-mailed to you this morning again. The phone-call was also recorded.
I wish to place on record that Melissa clearly explained that you should close your current FNB account and open a new account with a bank where you have no debt obligations as money grabbing is a problem and should money be deposited in your FNB account, FNB will deduct the funds. Please confirm if you have opened a new bank account?
I see that there have been several attempts to contact you but we only reach your voice mail. Please confirm an alternative contact number that you can be contacted on.
Your application has been handed over to the Attorneys to apply for a court date. Once the court date has been obtained then the creditors may not terminate an account. The Attorneys will be in contact with you so please give your full cooperation to ensure a successful court application.
We have received a certificate of balance from Hyper House and Home and it does state that the account is included in your debt review. I have however requested that all your creditors be contacted regarding the creditor harassment.
I have registered you on our Consumer Portal which will give you full access to your application, you can view all the information there. To login go to www.debtsafe.co.za. Your password were e-mailed to you.
I hope I have been able to put your mind at ease with the above explanation.
Kind Regards,
Roxanne de Klerk
OPERATIONAL MANAGER