NO FEEDBACK ON ACCOUNT

I would like to lodge a formal complaint regarding my accounts on Debsafe, my wife initially handled the complaint for me, with my permission due to me not having access to emails as I work in a factory, however her last Hello Peter Complaint has been deleted due to the complaint being on behalf of me. I will thus proceed to handle this matter myself as I have still not received the feedback and required documentation that I requested, our very first correspondence was on 15 August 2017 where we sent an email to my relationship consultant Anna Marie, with regards to queries on the account, we have not received feedback until my wife logged the complaint, then only we received half of the information. A follow up email was sent to Anna Marie on 17 August 201 - no feedback, eventually Anna Marie rep**** on 21 August 2017 asking if the matter has been resolved to which we responded no and again asked for the relevant information. No Reply, a follow up email was sent to her on 25 August 2017 NO REPLY!!!! I am paying a R 400.00 administration fee every month but seems no administration are being done. Furthermore, I have queried previously that I need the Final Proposal Docs of my debt account as well as the court order which to date I have not received. I have also requested that they assist me with my login details to their portal NO RESPONSE!!! I have in previous complaints which Debtsafe has removed from Hello Peter, complained about ABSA that handed me over to their legal team which to THIS DAY are still contacting me on a daily basis, on the previous Hello Peter Reply Anzelle and Heidi Bekker responded that they are calling me in error????? Is this then an ERROR on a daily basis. I have already logged a formal complaint against ABSA as well as Debtsafe regarding my account and I WILL NOT STOP until someone gives me proper feedback. When Anna Marie called me she advised that she is investigating this matter and STILL NO FEEDBACK, how long does this investigation take? I am furthermore waiting for feedback from her as to whether the creditors has amended my interest rates and STILL NO FEEDBACK. On the previous Hello Peter Complaint HEIDE BEKKER responded that they DO NOT adjust interest rates when going under debt review which is incorrect. I DEMAND FEEDBACK AND I DEMAND the documentation I Requested. Regards, Willie Oosthuizen