kB
kevin B
1 reviews | Active since Apr 2013
27 Aug 2018, 19:16
No feedback
I have requested a number of times for ********** to contact me. I can not get hold of her when I try to contact her they do not want to put me to her. Nor can they assign me to a other port folio manager. I'm keep on requesting her for feedback and it's stressing me so much. All I want is some one that can be there for a client when they in need. Please can a manager call me back
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Replies (3)0
Replies (3)
DebtSafe's replyOfficial
28 Aug 2018, 08:21Good Day Kevin,
Thank you for informing us about the trouble you have been experiencing with feedback.
Please accept our sincere apologies for the frustration that you experienced. We take your message very seriously and have escalated the matter to our Quality Assurance Officer - she will be in contact with you soon to further assist.
We intend to have this issue resolved within the next 5 business days and trust that we can resolve this together with you as promptly as possible.
If you have any further queries, please do not hesitate to contact us by; emailing *** (remember to add your ID number in the subject line) or calling ***
Kind regards
The DebtSafe Team
Best regards,
DebtSafe's reply28 Aug 2018, 08:21
Official
Good Day Kevin,
Thank you for informing us about the trouble you have been experiencing with feedback.
Please accept our sincere apologies for the frustration that you experienced. We take your message very seriously and have escalated the matter to our Quality Assurance Officer - she will be in contact with you soon to further assist.
We intend to have this issue resolved within the next 5 business days and trust that we can resolve this together with you as promptly as possible.
If you have any further queries, please do not hesitate to contact us by; emailing *** (remember to add your ID number in the subject line) or calling ***
Kind regards
The DebtSafe Team
Best regards,
kB
kevin B's updateReviewer Update
31 Aug 2018, 16:49Thank you Heidi Bekker and Nannelle Bezuidenhout for getting back at me so speedily ,
Much appreciated Team .
kB
kevin B's update31 Aug 2018, 16:49
Reviewer Update
Thank you Heidi Bekker and Nannelle Bezuidenhout for getting back at me so speedily ,
Much appreciated Team .
DebtSafe's replyOfficial
03 Sept 2018, 08:46Good day Kevin,
I once again apologise for the frustration you have experienced. I am pleased to say that we were able to resolve this matter with you and that you are happy with the way forward.
My team and I will do our best to make sure you do not have this type of experience with DebtSafe again. Please know that you are always welcome to contact me directly if you come across any concerns in the future.
Kind Regards,
Quality Assurance Officer
Best regards,
DebtSafe's reply03 Sept 2018, 08:46
Official
Good day Kevin,
I once again apologise for the frustration you have experienced. I am pleased to say that we were able to resolve this matter with you and that you are happy with the way forward.
My team and I will do our best to make sure you do not have this type of experience with DebtSafe again. Please know that you are always welcome to contact me directly if you come across any concerns in the future.
Kind Regards,
Quality Assurance Officer
Best regards,