No customer care

I requested a statement for my MFC account from 2020, they sent it to me but I didn't understand the statement, there is an amount of around 150000 added to my account in February 2021. Arrears shows a negative number and the term remaining is 71. I called MFC yesterday 08 July and spoke to A guy name Blane or Blaze or something along that coz I couldn't get his name, I think they are trained not to clearly state their names. Anyways he did not provide any assistance, he couldn't explain anything or answer any of my questions. I think MFC is trying to rob me or something, all I need is clarity but MFC couldn't provide, I don't know who can if the creditor themselves can't explain their own statement. The statement is not like a normal statement is like with clear closing and opening balances, and all. Is confusing and no one is helping me make sense of it. I think they want to rob me. Fine I called debtsafe to speak to my debt counsellor, she assured that she will get clarity from MFC as the statement indeed is not clear, she tried to explain the 150000 but couldn't really explain other things so she requested for time to check with MFC, I gave her the time from 08 July till today no feedback whatsoever from her, not even I am still waiting for MFC or anything just to update me yet every month I pay aftercare fees. I sent her emails with no response, I called her she is always busy with client and never get back to me. So MFC and debt safe 0 star for you