1 reviews | Active since Aug 2018
No assistance after numerous enquiries
I've requested a settlement quote on my account both online and telephonically for the past two weeks. An empty message was received online to ensure that the query does not stay open on DebtSave's side. After numerous calls to the client care line, no assistance could be provided by numerous employees.
Good Day Susanne,
Thank you for notifying us about the issue you have encountered regarding feedback.
We sincerely apologise for the frustration you have experienced. We take your message very seriously and have escalated the matter to our Quality Assurance Officer - she will be in contact with you soon to further assist.
We intend to have this issue resolved within the next 5 business days and trust that we can resolve this together with you as soon as possible.
If you have any further queries, please do not hesitate to contact us by; emailing *** (remember to add your ID number in the subject line) or calling ***
Kind regards
The DebtSafe Team
Good Day Susanne,
Thank you for notifying us about the issue you have encountered regarding feedback.
We sincerely apologise for the frustration you have experienced. We take your message very seriously and have escalated the matter to our Quality Assurance Officer - she will be in contact with you soon to further assist.
We intend to have this issue resolved within the next 5 business days and trust that we can resolve this together with you as soon as possible.
If you have any further queries, please do not hesitate to contact us by; emailing *** (remember to add your ID number in the subject line) or calling ***
Kind regards
The DebtSafe Team