1 reviews | Active since Jul 2016
No answers, No Replies, No Help
<p>I app**** for debt review in April 2016. The initial consultant was very helpful and assisted through the process. After this my consultant changed 2 times and everytime it is a bigger messup than before. I phoned Friday and was told that my consultant was not available. I then insisted to speak to a manager as a whole week of leaving messages and emails went unanswered. Today I had to find out yet once again empty promises. Now I am stuck in trying to resolve the fact that my creditors are not paid correctly or are not receiving money and therefore cancelled agreement. I have not defaulted on a payment yet it seemed that they have not received it. It is one HUGE mess. I regret my decision to ever become involved with Debtsafe. </p>
Heidi did indeed contact you early this morning and explained that we are attending to your concerns as a matter of urgency. Please keep in mind that the creditors have a turnaround time of 10 working days to respond to our queries. We are restricted to timelines and this can be frustrating but we assure you that we are in control of your application.
Payments towards your creditors are being made according to the calculated payment plan. The payments that the creditors are referring to are payments according to your original credit agreements which will differ from the payments that they receive while under debt review.
Your application is however at our Attorneys and we hope to have a court order soon. This will give you the protection and peace of mind you desire.
Kind Regards ,
Roxanne de Klerk
Operational Manager
Heidi did indeed contact you early this morning and explained that we are attending to your concerns as a matter of urgency. Please keep in mind that the creditors have a turnaround time of 10 working days to respond to our queries. We are restricted to timelines and this can be frustrating but we assure you that we are in control of your application.
Payments towards your creditors are being made according to the calculated payment plan. The payments that the creditors are referring to are payments according to your original credit agreements which will differ from the payments that they receive while under debt review.
Your application is however at our Attorneys and we hope to have a court order soon. This will give you the protection and peace of mind you desire.
Kind Regards ,
Roxanne de Klerk
Operational Manager