RV
Rosheen V
1 reviews | Active since May 2022
04 May 2022, 08:21
No Answers.
So far had no issues. But when requesting to check balance discrepencies because bank is indicating one thing and monthly statement from debt review indicates something else. Been requesting to have this checked since Dec 2021. No answer. Ive been phoming my bank myself they say their balances are correct. Difference comes down to R10353. 43 more than what Debt review is indicating.
Helpful (0)
Replies (4)0
Replies (4)
DebtSafe's replyOfficial
04 May 2022, 08:54Dear Rosheen,
We regret to hear about your experience and the frustration caused. And, we appreciate that you have brought this under our attention. Our Client Care Department would like to confidentially handle the matter for you soonest.
In an effort to improve our service and to connect you to your allocated Relationship Manager directly, please log onto the MyDebtSafe Client Portal. Hereby the instructions to request a call back or to escalate your issue on MyDebtSafe:
Step *: Navigate to www.mydebtsafe.co.zaStep *: Login with your username and password.Step *: Navigate to "My Relationship Manager" in the top menu bar.Step *: On the left select “Create” to create a query.Step *: Fill in the fields, click "Send".
Alternatively, you are more than welcome to send us your request via email to: ***
Kind Regards,The DebtSafe Team
We regret to hear about your experience and the frustration caused. And, we appreciate that you have brought this under our attention. Our Client Care Department would like to confidentially handle the matter for you soonest.
In an effort to improve our service and to connect you to your allocated Relationship Manager directly, please log onto the MyDebtSafe Client Portal. Hereby the instructions to request a call back or to escalate your issue on MyDebtSafe:
Step *: Navigate to www.mydebtsafe.co.zaStep *: Login with your username and password.Step *: Navigate to "My Relationship Manager" in the top menu bar.Step *: On the left select “Create” to create a query.Step *: Fill in the fields, click "Send".
Alternatively, you are more than welcome to send us your request via email to: ***
Kind Regards,The DebtSafe Team
DebtSafe's reply04 May 2022, 08:54
Official
Dear Rosheen,
We regret to hear about your experience and the frustration caused. And, we appreciate that you have brought this under our attention. Our Client Care Department would like to confidentially handle the matter for you soonest.
In an effort to improve our service and to connect you to your allocated Relationship Manager directly, please log onto the MyDebtSafe Client Portal. Hereby the instructions to request a call back or to escalate your issue on MyDebtSafe:
Step *: Navigate to www.mydebtsafe.co.zaStep *: Login with your username and password.Step *: Navigate to "My Relationship Manager" in the top menu bar.Step *: On the left select “Create” to create a query.Step *: Fill in the fields, click "Send".
Alternatively, you are more than welcome to send us your request via email to: ***
Kind Regards,The DebtSafe Team
We regret to hear about your experience and the frustration caused. And, we appreciate that you have brought this under our attention. Our Client Care Department would like to confidentially handle the matter for you soonest.
In an effort to improve our service and to connect you to your allocated Relationship Manager directly, please log onto the MyDebtSafe Client Portal. Hereby the instructions to request a call back or to escalate your issue on MyDebtSafe:
Step *: Navigate to www.mydebtsafe.co.zaStep *: Login with your username and password.Step *: Navigate to "My Relationship Manager" in the top menu bar.Step *: On the left select “Create” to create a query.Step *: Fill in the fields, click "Send".
Alternatively, you are more than welcome to send us your request via email to: ***
Kind Regards,The DebtSafe Team
RV
Rosheen V's updateReviewer Update
04 May 2022, 09:03Thank you for seeing the Hello Peter post. But ive Spoken to my Debt Counsellor numerous times and response is the same" i will have to check and get back to you. " Ive sent emails and same response. Ive escalated the issue on the Debt Portal and still same thing. Your Portal is not accurate even my Debt Counsellor instructed me not to pay too much attention to the portal.
RV
Rosheen V's update04 May 2022, 09:03
Reviewer Update
Thank you for seeing the Hello Peter post. But ive Spoken to my Debt Counsellor numerous times and response is the same" i will have to check and get back to you. " Ive sent emails and same response. Ive escalated the issue on the Debt Portal and still same thing. Your Portal is not accurate even my Debt Counsellor instructed me not to pay too much attention to the portal.
RV
Rosheen V's updateReviewer Update
05 May 2022, 11:12Not sure what yesterday's response was. Received a phone call shortly after writing this review, from a representative of Debt Safe. She had my details and assured me that i would receive an email, yesterday regarding the info i requested.
Still no Email received.
I honestly understand why people use HelloPeter as a platform to get things done. Its disappointing actually.
Still no Email received.
I honestly understand why people use HelloPeter as a platform to get things done. Its disappointing actually.
RV
Rosheen V's update05 May 2022, 11:12
Reviewer Update
Not sure what yesterday's response was. Received a phone call shortly after writing this review, from a representative of Debt Safe. She had my details and assured me that i would receive an email, yesterday regarding the info i requested.
Still no Email received.
I honestly understand why people use HelloPeter as a platform to get things done. Its disappointing actually.
Still no Email received.
I honestly understand why people use HelloPeter as a platform to get things done. Its disappointing actually.
DebtSafe's replyOfficial
05 May 2022, 16:41Good day.
Jibsy will be in contact with you again.
Kind regards.
Jibsy will be in contact with you again.
Kind regards.
DebtSafe's reply05 May 2022, 16:41
Official
Good day.
Jibsy will be in contact with you again.
Kind regards.
Jibsy will be in contact with you again.
Kind regards.