LD
Lucky D
1 reviews | Active since Dec 2016
14 Nov 2018, 09:50
Most *********** Debt Counselors in SA
Debtsafe promises you the world but when it is time to deliver they drag their feet or even ignore your calls and emails for services that you paid for. They have the worst Customer aftercare service and frustrating standards of service delivery. I regret the day i trusted them to help me with the Debt rehabilitation process.
Please do not use them or you will regret.
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Replies (2)0
Replies (2)
DebtSafe's replyOfficial
14 Nov 2018, 10:24Good Day,
Thank you for informing us about this issue.
Please accept our sincere apologies for the frustration that you experienced. We take your message very seriously and would like to escalate the matter to our Quality Assurance Officer. Please be so kind as to email your name, ID number and concern to *** (please include your ID number in the subject line).
In the meantime, please be assured that our Quality Assurance Officer will investigate the matter for you once she receives your email, and will treat your concerns as a top priority.
Kind regards
The DebtSafe Team
Thank you for informing us about this issue.
Please accept our sincere apologies for the frustration that you experienced. We take your message very seriously and would like to escalate the matter to our Quality Assurance Officer. Please be so kind as to email your name, ID number and concern to *** (please include your ID number in the subject line).
In the meantime, please be assured that our Quality Assurance Officer will investigate the matter for you once she receives your email, and will treat your concerns as a top priority.
Kind regards
The DebtSafe Team
DebtSafe's reply14 Nov 2018, 10:24
Official
Good Day,
Thank you for informing us about this issue.
Please accept our sincere apologies for the frustration that you experienced. We take your message very seriously and would like to escalate the matter to our Quality Assurance Officer. Please be so kind as to email your name, ID number and concern to *** (please include your ID number in the subject line).
In the meantime, please be assured that our Quality Assurance Officer will investigate the matter for you once she receives your email, and will treat your concerns as a top priority.
Kind regards
The DebtSafe Team
Thank you for informing us about this issue.
Please accept our sincere apologies for the frustration that you experienced. We take your message very seriously and would like to escalate the matter to our Quality Assurance Officer. Please be so kind as to email your name, ID number and concern to *** (please include your ID number in the subject line).
In the meantime, please be assured that our Quality Assurance Officer will investigate the matter for you once she receives your email, and will treat your concerns as a top priority.
Kind regards
The DebtSafe Team
LD
Lucky D's updateReviewer Update
14 Nov 2018, 10:32I just got off the phone with one of your relationship managers Jibsy Motshudi. She threatens to hold up the process even for longer if i continue to raise my frustration about Debtsafe poor aftercare service. Now i am even more fustrated because this is service i paid for and it is a service you promised that once all my debts are paid you will issue form 19.
LD
Lucky D's update14 Nov 2018, 10:32
Reviewer Update
I just got off the phone with one of your relationship managers Jibsy Motshudi. She threatens to hold up the process even for longer if i continue to raise my frustration about Debtsafe poor aftercare service. Now i am even more fustrated because this is service i paid for and it is a service you promised that once all my debts are paid you will issue form 19.