Molly listened to my issue. She didn't listen to respond

Hey guys I would like to give a huge thank you to the escalation manager Molly from debt safe. I was extremely upset being put under debt review incorrectly and was financially affected by the status. I called countless times and was ignored. I was helpless. The only option I had was to pay R3200 to an attorney which I thought was unfair as I was not in arrears to be on debt review to begin with. I left negative feedback on their Facebook page because I did not want another person to go through what I had gone through. Molly called me, I explained the situation and requested she listen to the call recordings which would validate my version of the situation. A day later she called me to tell me that she had done so and can see that I did not agree to the debt review process. A week after this I received an email from Molly to advise that they have removed me off debt review. I am so happy that Molly didn't just do her job, but actually listened to understand and go through the hard work of going through each call to find a plausable outcome. I am extremely grateful. She wanted to let me know before Christmas to brighten my day. I would just like to thank Molly and advise that you didn't make my chistmas day, you made my year. Thank you for being the difference. There should be more staff like you.