JF
Jeff F

1 reviews | Active since Jun 2019

17 Jun 2021, 11:54

MISLED

Because of job retrenchment and many other criteria I was forced to go under debt review over eight years ago with the above national company. After coming to a monthly payment agreement (suggested by them ) by ourselves/DebtSafe/Court we went ahead paying every month strictly and still the same amount over and over again. Now many years later I by coincidence contacted them to see how closer am I getting to becoming dept free. I have now been told that one of the creditors wants more i.e a bigger payment monthly which I cannot afford. These debt Councillors are supposed to be in control of your situation at all times. They indeed take their comm monthly and send out a statement monthly but thats it. So what now...must I pay the same amount off for the rest of my life and still be in debt!!!!. The reason a person goes onto debt review is for them to consolidate your debt into a one affordable monthly payment agreed by the court knowing that after a certain period of time it will end - "not a life time". This is worse that paying off a mortgage bond by the seems of it and my debt is relatively small. WHAT NOW. I think that this company certainly does not loose any sleep about my situation. They fill empty promises. Kind regards Jeff Fensham

0
Replies (1)
DebtSafe
DebtSafe's reply17 Jun 2021, 13:13
Official
Good day,
 
Please note, DebtSafe will no longer respond to queries listed on the Hello Peter platform.
 
In an effort to improve our service, we have updated the MyDebtSafe Client Portal. MyDebtSafe will now allow for quicker responses and more efficient resolving of client issues. Please find the instructions to request a call back or to escalate an issue on MyDebtSafe:
 
Step *: Navigate to www.mydebtsafe.co.za
Step *: Login with your username and password.
Step *: Navigate to "My Relationship Manager" in the top menu bar.
Step *: On the left select “Create” to create a query.
Step *: Fill in the fields, click "Send".
 
Kind Regards,
The DebtSafe Team