Misleading

I was misled from the start, I wanted a debt consolidation loan and they said I must fill in some forms and all my creditors will be paid. I noticed that it was not a consolidation but a debt review, which is contrary to what I wanted. An amount of R3000. 01 was being deducted as agreed monthly. Beginning of 2021 I started getting refunds of R1900. 98 as a "refund" up to March. The problem started when I voluntarily went to a certain financial service and insurance company and requested them to give me a credit report. It reflected that I don't owe anything, all my creditors were paid up some of them from 2018 and the last payment in 2020 - 08-12. Deductions continued... I immediately contacted them via email and canceled the debt review. I contacted Debt safe and I needed clarity but it was even difficult for them to explain to me what was on the screen and I then asked the lady to please email me what was on the computer screen or a statement, I'm still waiting for the email. I counted the deductions from August to March and when I called again they told me about a R1900. 98 that will be refunded to me. I'm really not satisfied and I won't let this go because of the R1900. 98 they gave, I'm taking it up. But thank to Ms Matlala