NT
Nesiwe T
1 reviews | Active since Mar 2019
11 Mar 2019, 14:41
Mislead and I am frustrated
They misled me, did not explain to me clear about how they work. I contacted them when someone explained to me about the consequences of being under debt review and cancelled the whole thing, and they sent me a form to fill in in order for them to cancel the whole thing, that was last month up to now I have not heard anything from them, when I phone to speak to the person I am dealing with she is always not available, when I send her emails she always says the quality officer is going to call me back to clear my name. My name now shows that I am under debt review and they also deducted 4600 from my bank account last month after I cancelled everything.
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Replies (1)
DebtSafe's replyOfficial
11 Mar 2019, 16:01Good day,
Please note, DebtSafe will no longer respond to queries listed on the Hello Peter platform.
In an effort to improve our service, we have updated the MyDebtSafe Client Portal. MyDebtSafe will now allow for quicker responses and more efficient resolving of client issues. Please find the instructions to request a call back or to escalate an issue on MyDebtSafe:
Step 1: Navigate to www.mydebtsafe.co.za
Step 2: Login with your username and password.
Step 3: Navigate to "My Relationship Manager" in the top menu bar.
Step 4: On the left select “Create” to create a query.
Step 5: Fill in the fields, click "Send".
Or visit - https://www.debtsafe.co.za/query-resolution/ for assistance.
Kind Regards,
The DebtSafe Team
Please note, DebtSafe will no longer respond to queries listed on the Hello Peter platform.
In an effort to improve our service, we have updated the MyDebtSafe Client Portal. MyDebtSafe will now allow for quicker responses and more efficient resolving of client issues. Please find the instructions to request a call back or to escalate an issue on MyDebtSafe:
Step 1: Navigate to www.mydebtsafe.co.za
Step 2: Login with your username and password.
Step 3: Navigate to "My Relationship Manager" in the top menu bar.
Step 4: On the left select “Create” to create a query.
Step 5: Fill in the fields, click "Send".
Or visit - https://www.debtsafe.co.za/query-resolution/ for assistance.
Kind Regards,
The DebtSafe Team
DebtSafe's reply11 Mar 2019, 16:01
Official
Good day,
Please note, DebtSafe will no longer respond to queries listed on the Hello Peter platform.
In an effort to improve our service, we have updated the MyDebtSafe Client Portal. MyDebtSafe will now allow for quicker responses and more efficient resolving of client issues. Please find the instructions to request a call back or to escalate an issue on MyDebtSafe:
Step 1: Navigate to www.mydebtsafe.co.za
Step 2: Login with your username and password.
Step 3: Navigate to "My Relationship Manager" in the top menu bar.
Step 4: On the left select “Create” to create a query.
Step 5: Fill in the fields, click "Send".
Or visit - https://www.debtsafe.co.za/query-resolution/ for assistance.
Kind Regards,
The DebtSafe Team
Please note, DebtSafe will no longer respond to queries listed on the Hello Peter platform.
In an effort to improve our service, we have updated the MyDebtSafe Client Portal. MyDebtSafe will now allow for quicker responses and more efficient resolving of client issues. Please find the instructions to request a call back or to escalate an issue on MyDebtSafe:
Step 1: Navigate to www.mydebtsafe.co.za
Step 2: Login with your username and password.
Step 3: Navigate to "My Relationship Manager" in the top menu bar.
Step 4: On the left select “Create” to create a query.
Step 5: Fill in the fields, click "Send".
Or visit - https://www.debtsafe.co.za/query-resolution/ for assistance.
Kind Regards,
The DebtSafe Team