1 reviews | Active since Apr 2019
Misinformation from Debtsafe
After waiting 3 months for a reply e-mail from Debt Safe as well various unanswered phone calls I gave it another try today. When choosing the option for existing customer I was put on hold as always. It took all my airtime. I recharged and redialed but this time I pressed one for new business. How amazing it was ansewered immediately. Some new fool trying to get out of debt. When told I was actually phoning to complain I was assured I would be called back. After more than an hour I received an SMS from a nameless person at Debtsafe saying they tried to reach me with no success. My phone didn't ring. This just gives me even less confidence in Debtsafe, who did they call then. I have been with them one year. I have spoken to other debt review people and they are in awe that I have lost a vehicle whilst with debt safe. I even threated to stop paying them in January until they can show what I am paying for. I did miss my payment this month (March) Wow now I got immediate reaction. Stear clear of Debt Safe.
Please note, DebtSafe will no longer respond to queries listed on the Hello Peter platform.
In an effort to improve our service, we have updated the MyDebtSafe Client Portal. MyDebtSafe will now allow for quicker responses and more efficient resolving of client issues. Please find the instructions to request a call back or to escalate an issue on MyDebtSafe:
Step 1: Navigate to www.mydebtsafe.co.za
Step 2: Login with your username and password.
Step 3: Navigate to "My Relationship Manager" in the top menu bar.
Step 4: On the left select “Create” to create a query.
Step 5: Fill in the fields, click "Send".
Or visit - https://www.debtsafe.co.za/query-resolution/ for assistance.
Kind Regards,
The DebtSafe Team
Please note, DebtSafe will no longer respond to queries listed on the Hello Peter platform.
In an effort to improve our service, we have updated the MyDebtSafe Client Portal. MyDebtSafe will now allow for quicker responses and more efficient resolving of client issues. Please find the instructions to request a call back or to escalate an issue on MyDebtSafe:
Step 1: Navigate to www.mydebtsafe.co.za
Step 2: Login with your username and password.
Step 3: Navigate to "My Relationship Manager" in the top menu bar.
Step 4: On the left select “Create” to create a query.
Step 5: Fill in the fields, click "Send".
Or visit - https://www.debtsafe.co.za/query-resolution/ for assistance.
Kind Regards,
The DebtSafe Team