MR
Monica R
1 reviews | Active since Jan 2016
20 Feb 2023, 11:16
Long walk to freedom
It took me about 4 follow ups for someone to pick up and respond. The service was not pleasant when there was no esponse. Thelma came in after the 4 weeks to assist but this also took another couple of weeks to have my clearance certificate. If you dont follow up you will never get feedback on how far they are progressing. Nancy Makhubela was too quick to close my query, not even an apology for all those unanswered follow ups.
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DebtSafe's replyOfficial
20 Feb 2023, 11:26Dear Monica,
We regret to hear about your experience and the frustration caused. And, we appreciate that you have brought this under our attention. Our Client Care Department would like to confidentially handle the matter for you soonest. Our consultant will be in contact with you shortly.
In an effort to improve our service and to connect you to your allocated Relationship Manager directly, please log onto the MyDebtSafe Client Portal. Hereby the instructions to request a call back or to escalate your issue on MyDebtSafe:
Step *: Navigate to www.mydebtsafe.co.za
Step *: Login with your username and password.
Step *: Navigate to "My Relationship Manager" in the top menu bar.
Step *: On the left select “Create” to create a query.
Step *: Fill in the fields, click "Send".
Alternatively, you are more than welcome to send us your request via email to: ***
Kind Regards,
The DebtSafe Team
DebtSafe's reply20 Feb 2023, 11:26
Official
Dear Monica,
We regret to hear about your experience and the frustration caused. And, we appreciate that you have brought this under our attention. Our Client Care Department would like to confidentially handle the matter for you soonest. Our consultant will be in contact with you shortly.
In an effort to improve our service and to connect you to your allocated Relationship Manager directly, please log onto the MyDebtSafe Client Portal. Hereby the instructions to request a call back or to escalate your issue on MyDebtSafe:
Step *: Navigate to www.mydebtsafe.co.za
Step *: Login with your username and password.
Step *: Navigate to "My Relationship Manager" in the top menu bar.
Step *: On the left select “Create” to create a query.
Step *: Fill in the fields, click "Send".
Alternatively, you are more than welcome to send us your request via email to: ***
Kind Regards,
The DebtSafe Team