rM
retshidisitswe M

1 reviews | Active since Feb 2012

21 Jan 2019, 12:12

lack of feedback regarding form 19

I paid off my debt on the 29th Dec 2019. to this day i still haven't received my form 19.

I have requested feedback multiple times with no luck. i need to know whats happening.

0
Replies (3)
DebtSafe
DebtSafe's reply21 Jan 2019, 12:40
Official
Good Day,

Thank you for informing us about this issue.

Please accept our sincere apologies for the frustration that you experienced. We take your message very seriously and would like to escalate the matter to our Quality Assurance Officer. Please be so kind as to email your name, ID number and concern to *** (please include your ID number in the subject line). 

In the meantime, please be assured that our Quality Assurance Officer will investigate the matter for you once she receives your email, and will treat your concerns as a top priority.

Kind regards

The DebtSafe Team
rM
retshidisitswe M's update21 Jan 2019, 12:45
Reviewer Update
i have sent the email. will wait for feedback
DebtSafe
DebtSafe's reply21 Jan 2019, 12:47
Official
Dear Client,

Our Quality Assurance Manager will be in contact with you shortly.

Kind Regards

The DebtSafe Team