1 reviews | Active since Jun 2012
Lack of Communication
I have been under debt review with Debt Safe for 3 years and 11 months. I have received intermittent statements from them from my inception. I started going through all the statements that I have received and noticed that last year instead of the closing balances decreasing for the creditors that are on the statement, they were increasing to the point that, according to the statement, I owed almost double the amount than the initial debt. I contacted the relationship manager that I was assigned 3 weeks ago to bring to her attention that the balances of the statement that I received was incorrect and that I would like an updated statement. her response was she will request the accounts department to update it. A week past, I contacted her again. The response was that she will send and \urgent"request to the accounts department. Another week passed"
I refer to our telephonic conversation earlier today.
I do apologise that you feel there was a lack of communication but I assure you that your request for updated balances has been attended to. As explained, the creditors have a 10 day turn around period to respond to our queries and due to all the public holidays we have not received feedback. I have however requested that a follow up be done.
Please kindly be advised that the balances indicated on the Hyphen statement are not correct and Hyphen has indicated this on their statements to prevent any confusion. The balances at Hyphen are not calculated with interest, service fee etc. So please do not work according to those outstanding balances.
I have requested that a full review be done on your application and I will send you the information as I receive it from your creditors.
To be continued...
I refer to our telephonic conversation earlier today.
I do apologise that you feel there was a lack of communication but I assure you that your request for updated balances has been attended to. As explained, the creditors have a 10 day turn around period to respond to our queries and due to all the public holidays we have not received feedback. I have however requested that a follow up be done.
Please kindly be advised that the balances indicated on the Hyphen statement are not correct and Hyphen has indicated this on their statements to prevent any confusion. The balances at Hyphen are not calculated with interest, service fee etc. So please do not work according to those outstanding balances.
I have requested that a full review be done on your application and I will send you the information as I receive it from your creditors.
To be continued...