INCREDIBLY BAD CUSTOMER SERVICE BY AFTERCARE!!!

I have settled a credit card account at the end of June after which I sent the paid-up and closure letters through the my relationship manager (it is supposed to be Martha, but after I complained to ********** one Tokkie called me). Whilst speaking to Tokkie, I sent the paid-up and closure letters directly to her and she confirmed that she received it and that she will forward it to the correct people so the account can be closed.

The problem is that it is October now and according to the consumer portal and the PDA statement, there is still a balance for this credit card and money is still being distributed to the account! Now according to the institution, the account is closed and any money paid to it will bounce back. So what happened to the money paid to the account since July???

I have been trying to get in touch with them for days! Left numerous messages and spent countless minutes on the phone trying to get in touch but nothing and listening to the annoying voice telling me to use the Mission Control consumer portal but that thing is as useful as a pile of s***.

I have lost all hope because I don't know what to do. I send emails and I call numerous times but no response. I even have a WhatsApp number to which I sent messages but also no response.

STAY AWAY FROM DEBTSAFE!!!!