1 reviews | Active since Aug 2018
I need to know the truth
Im currently with Zeeva debt review whom I've been with for the last 19 months. 2 days ago I got and email from nanelle telling me that they ceasing busing to debtsafe , that's after I enquired about my statement which is extremely INCORRECT ... Can't someone please let me know if this is true or not. Nanelle's email address suddenly cannot be found. They not answering their contact numbers... I don't know what to do.
Good Day Portia,
Thank you for informing us about the issue you have experienced with getting feedback.
Please accept our sincere apologies for the frustration that you experienced. We take your message very seriously and have escalated the matter to our Quality Assurance Officer - she will be in contact with you soon to further assist.
In the meantime, please be assured that Zeeva has ceased business and that DebtSafe has indeed taken over Zeeva's clients. Please also know that our Quality Assurance Officer is investigating the discrepancies with your monthly statement.
We intend to have this issue resolved within the next 5 business days and trust that we can resolve this together with you as promptly as possible.
If you have any further queries, please do not hesitate to contact us by; emailing *** (remember to add your ID number in the subject line) or calling ***
Kind regards
The DebtSafe Team
Good Day Portia,
Thank you for informing us about the issue you have experienced with getting feedback.
Please accept our sincere apologies for the frustration that you experienced. We take your message very seriously and have escalated the matter to our Quality Assurance Officer - she will be in contact with you soon to further assist.
In the meantime, please be assured that Zeeva has ceased business and that DebtSafe has indeed taken over Zeeva's clients. Please also know that our Quality Assurance Officer is investigating the discrepancies with your monthly statement.
We intend to have this issue resolved within the next 5 business days and trust that we can resolve this together with you as promptly as possible.
If you have any further queries, please do not hesitate to contact us by; emailing *** (remember to add your ID number in the subject line) or calling ***
Kind regards
The DebtSafe Team