cC
coffeepotc C
1 reviews | Active since Jun 2016
15 Apr 2021, 09:09
HUGE COMPLAINT
Hi... A few months ago, after my debt was settled and CONFIRMED by your Company... I now after 6 months get harassed by you guys from the 1st April about outstanding amounts that was settled... Please explain to me why the sudden full amount is now required AGAIN... PS: do not just unannounced try and debt my account without my knowledge.. to me that's theft/*****... plain and simple...!!! I expect a positive reply from your Company today... with an apology... NB: Just to let you know I've complained to the NCR and the Ombudsman for debiting my acc. *******ly...
Helpful (0)
Replies (3)0
Replies (3)
DebtSafe's replyOfficial
15 Apr 2021, 09:13Good day,
Please note, DebtSafe will no longer respond to queries listed on the Hello Peter platform.
In an effort to improve our service, we have updated the MyDebtSafe Client Portal. MyDebtSafe will now allow for quicker responses and more efficient resolving of client issues. Please find the instructions to request a call back or to escalate an issue on MyDebtSafe:
Step *: Navigate to www.mydebtsafe.co.za
Step *: Login with your username and password.
Step *: Navigate to "My Relationship Manager" in the top menu bar.
Step *: On the left select “Create” to create a query.
Step *: Fill in the fields, click "Send".
Kind Regards,
The DebtSafe Team
Please note, DebtSafe will no longer respond to queries listed on the Hello Peter platform.
In an effort to improve our service, we have updated the MyDebtSafe Client Portal. MyDebtSafe will now allow for quicker responses and more efficient resolving of client issues. Please find the instructions to request a call back or to escalate an issue on MyDebtSafe:
Step *: Navigate to www.mydebtsafe.co.za
Step *: Login with your username and password.
Step *: Navigate to "My Relationship Manager" in the top menu bar.
Step *: On the left select “Create” to create a query.
Step *: Fill in the fields, click "Send".
Kind Regards,
The DebtSafe Team
DebtSafe's reply15 Apr 2021, 09:13
Official
Good day,
Please note, DebtSafe will no longer respond to queries listed on the Hello Peter platform.
In an effort to improve our service, we have updated the MyDebtSafe Client Portal. MyDebtSafe will now allow for quicker responses and more efficient resolving of client issues. Please find the instructions to request a call back or to escalate an issue on MyDebtSafe:
Step *: Navigate to www.mydebtsafe.co.za
Step *: Login with your username and password.
Step *: Navigate to "My Relationship Manager" in the top menu bar.
Step *: On the left select “Create” to create a query.
Step *: Fill in the fields, click "Send".
Kind Regards,
The DebtSafe Team
Please note, DebtSafe will no longer respond to queries listed on the Hello Peter platform.
In an effort to improve our service, we have updated the MyDebtSafe Client Portal. MyDebtSafe will now allow for quicker responses and more efficient resolving of client issues. Please find the instructions to request a call back or to escalate an issue on MyDebtSafe:
Step *: Navigate to www.mydebtsafe.co.za
Step *: Login with your username and password.
Step *: Navigate to "My Relationship Manager" in the top menu bar.
Step *: On the left select “Create” to create a query.
Step *: Fill in the fields, click "Send".
Kind Regards,
The DebtSafe Team
cC
coffeepotc C's updateReviewer Update
15 Apr 2021, 09:35Why don't you respond to HELLO PETER any more... Is it because this year you have mostly had nothing but very bad reviews....
I have given you my phone no. and have emailed you, the NCR and the Ombudsman... You may contact me now...
I have given you my phone no. and have emailed you, the NCR and the Ombudsman... You may contact me now...
cC
coffeepotc C's update15 Apr 2021, 09:35
Reviewer Update
Why don't you respond to HELLO PETER any more... Is it because this year you have mostly had nothing but very bad reviews....
I have given you my phone no. and have emailed you, the NCR and the Ombudsman... You may contact me now...
I have given you my phone no. and have emailed you, the NCR and the Ombudsman... You may contact me now...
cC
coffeepotc C's updateReviewer Update
15 Apr 2021, 11:14Thank you for your phone call... However it was not satisfactory at all... My Balance is ZERO on all, even telephonically around Oct 2020 it was confirmed a ZERO balance... If the Bank 6 months later decide they want to suddenly add more so called debt, it's for you to sort out, not me... I trusted you with helping me get debt free... and after years, I finally was... Now this.. unacceptable, please sort out with the bank their problem as about 6 months ago their balance was also ZERO...
According your your Statements I owe Nothing...!!
According your your Statements I owe Nothing...!!
cC
coffeepotc C's update15 Apr 2021, 11:14
Reviewer Update
Thank you for your phone call... However it was not satisfactory at all... My Balance is ZERO on all, even telephonically around Oct 2020 it was confirmed a ZERO balance... If the Bank 6 months later decide they want to suddenly add more so called debt, it's for you to sort out, not me... I trusted you with helping me get debt free... and after years, I finally was... Now this.. unacceptable, please sort out with the bank their problem as about 6 months ago their balance was also ZERO...
According your your Statements I owe Nothing...!!
According your your Statements I owe Nothing...!!