1 reviews | Active since Nov 2022
Horrible service can never recommend anyone to them
It's been over 6 months I have been with debtsafe all of a sudden they want me to send them proof of income where initially it was never asked sometimes I would get notifications from debts that no payment was received.What really annoys me is that I would pay R2050 now for the past 3 months it has gone up R2150 and when I ask my relationship manager about the duration of 16 month as per agreement she claims she cannot confirm that it is up to the court, how ? Where is the money I have been and by now I would be almost finishing my debts ,the reason I agreed was the duration period and the amount but debtsafe is not keeping the end of their deal horrible relationship manager not once has she contacted me she only send me email templates when I email .Please Hellopeter intervene as I'm getting sleepless nights suffering from anxiety and depression
We regret to hear about your experience and the frustration caused. And, we appreciate that you have brought this under our attention. Our Client Care Department would like to confidentially handle the matter for you soonest.
In an effort to improve our service and to connect you to your allocated Relationship Manager directly, please log onto the MyDebtSafe Client Portal. Hereby the instructions to request a call back or to escalate your issue on MyDebtSafe:
Step *: Navigate to www.mydebtsafe.co.zaStep *: Login with your username and password.Step *: Navigate to "My Relationship Manager" in the top menu bar.Step *: On the left select “Create” to create a query.Step *: Fill in the fields, click "Send".
Alternatively, you are more than welcome to send us your request via email to: ***
Kind Regards,The DebtSafe Team
We regret to hear about your experience and the frustration caused. And, we appreciate that you have brought this under our attention. Our Client Care Department would like to confidentially handle the matter for you soonest.
In an effort to improve our service and to connect you to your allocated Relationship Manager directly, please log onto the MyDebtSafe Client Portal. Hereby the instructions to request a call back or to escalate your issue on MyDebtSafe:
Step *: Navigate to www.mydebtsafe.co.zaStep *: Login with your username and password.Step *: Navigate to "My Relationship Manager" in the top menu bar.Step *: On the left select “Create” to create a query.Step *: Fill in the fields, click "Send".
Alternatively, you are more than welcome to send us your request via email to: ***
Kind Regards,The DebtSafe Team