CC
CHARL C

1 reviews | Active since Nov 2013

10 Jun 2021, 11:42

Help me please

Goodday, i actually need urgent help! In 2017 against my better judgment i called deptsafe and ask for assistance in reconstruction of my dept,to them its like no problem we got you,i payed the first installment to them and was assured that everything was above board, i was being kept updated on the process of the negotiations between my creditors, then i was contacted by deptsafe again stating that my monthly payment must be increased to give the creditors n bigger payment, so i did, after sometime i was informed that their attorneys is ready to take it to court, when i was asked to increase the monthly payment again, so i asked them what is going on because if the payment are increased again i would be paying more that what i would have payed if i had continued on my own,i was then told that they would come bact to me on that. Then i received a letter from MFC stating that they had withdrawn from the negotiations between them and deptsafe six(6) months ago already and that i an now more than R20 000 in arrears and i must pay the amount in full, i then phoned deptsafe to ask what was going on and found out that they to received a letter stating that mfc is withdrawing from the negotiations. I asked them why was i then paying the R5000 plus to them monthly and why i was not informed of mfc decision earlier so that i could have done something, i got no response and even then they wanted me to increase the payment, so i told them that i am canceling deptsafe after about seven(7) i have been with them,and i went to the bank and made a reversal on the last payment that i made to them. I was unable to pay the arrear amount and the vehicle was repossesed. I then continued to pay the accounts by myself. Now in 2021 my dreamof buying a home is becoming a reality after many, many years but it is made impossible because i learned that i am still listed on my credit report as under dept review. I phoned then and i asked them to remove the status from my credit report but they requested that n must send through the paid up letters of the creditors that was listed, i informed them that the one(1) account was paid up, the other one(1) is still being paid and the other account that was on was my wife's account and we divorced soon afterwards and i would not be able to give them anything about that account and because the divorce was a long time ago and because of moving a lot i do not have the decree of the deforce any more and would not be able to give something to them they will not be able to remove the dept review from my name. I mean deptsafe did not help me paying the accounts and they did not protect my things from being repossessed as they had claimed cannot be taken and after only 7 to 8 months i canceled them they want me to provide them with letters and if they had done what they said they would do their would not have been this problem. If there is anyway that you can help me it would be highly appreciated.

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Replies (1)
DebtSafe
DebtSafe's reply10 Jun 2021, 16:16
Official
Good day,
 
Please note, DebtSafe will no longer respond to queries listed on the Hello Peter platform.
 
In an effort to improve our service, we have updated the MyDebtSafe Client Portal. MyDebtSafe will now allow for quicker responses and more efficient resolving of client issues. Please find the instructions to request a call back or to escalate an issue on MyDebtSafe:
 
Step *: Navigate to www.mydebtsafe.co.za
Step *: Login with your username and password.
Step *: Navigate to "My Relationship Manager" in the top menu bar.
Step *: On the left select “Create” to create a query.
Step *: Fill in the fields, click "Send".
 
Kind Regards,
The DebtSafe Team