Have I not complained, what was gonna happen?

Ok I wrote a review here on Wednesday 08 February 2023, about some activities going on in my account that I don't understand and I m not getting answers from debtsafe. Well they contacted me on that same Wednesday, we discussed then I was promised that they will investigate and contact me the following day... I was not contacted the following day but I understood that investigations can't just happen in one day. So they called me today to confirm that indeed @CapitalData collecting for @Finchoice was taking money that they were not supposed to take. Then the lady told me that it is resolved and she explained how it is resolved which makes sense in a way.

Now have I not written a review here, I was never going to get contacted by debtsafe and capitaldata collecting for Finchoice was gonna take up to R15000 under debt safe nose. How can debtsafe allow someone to take money without me knowing or authorising or acknowledging that creditor? Is it ethical? If I didn't complain, was I gonna get refunded or it was just gonna be my loss? Guys please if you are under debt review, check you ipda statements, print them and compare them from month to month, you might be paying a ghost