CEvD
Christiena Elizabeth van Deventer

1 reviews | Active since Jan 2023

18 Jan 2023, 09:12

Frustrated and fed up

I wish I thought of looking up this company before on Hellopeter. I joined DebtSafe in October 2020 and have paid my monthly instalments to them every month without delay. For two years I have had no issues. Suddenly since last year, I have been receiving phone calls, sms's and emails from different attorneys. I had several products with FNB that was included in my DebtSafe application. Now, two years later, attorneys are harassing me for outstanding debt. The more I tell them to contact DebtSafe, the more I get harassed. I am sure they are having the same trouble getting through to DebtSafe. No matter how many times you phone or email, no one ever gets back to you. If they do decide to answer a mail, it is always "we are busy sorting this out for you", but more than that, no response. I have sent a mail to National Credit Regulator authorities as well asking them for assistance but never got any feedback. I am at a loss and don't know what to do.

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Replies (5)
DebtSafe
DebtSafe's reply18 Jan 2023, 11:42
Official
Dear Christiena,

We regret to hear about your experience and the frustration caused. And, we appreciate that you have brought this under our attention. Our Client Care Department would like to confidentially handle the matter for you soonest. 

In an effort to improve our service and to connect you to your allocated Relationship Manager directly, please log onto the MyDebtSafe Client Portal. Hereby the instructions to request a call back or to escalate your issue on MyDebtSafe:

Step *: Navigate to www.mydebtsafe.co.za
Step *: Login with your username and password.
Step *: Navigate to "My Relationship Manager" in the top menu bar.
Step *: On the left select “Create” to create a query.
Step *: Fill in the fields, click "Send".

Alternatively, you are more than welcome to send us your request via email to: *** 

Kind Regards,
The DebtSafe Team

###

CEvD
Christiena Elizabeth van Deventer's update18 Jan 2023, 11:59
Reviewer Update
I have sent numerous emails to Nancy Makhubela, and to ***. All I ever get back from her is emails saying she is working on the problem, but apparently with no results as I am still being hounded by attorneys. I tried to log on to the portal, but cannot remember my username and there is no way to reset that. I am therefore unable to log on to the website.
DebtSafe
DebtSafe's reply18 Jan 2023, 14:03
Official
Good day. 

Please be assured that your relationship manager is busy with your query and will contact you shortly and will also assist with access to the portal.

Kind regards. 
CEvD
Christiena Elizabeth van Deventer's update23 Jan 2023, 11:57
Reviewer Update
Finally I got a reply regarding my login details and was able to log a query on your website. Pity I had to struggle and leave a review on Hello Peter before getting anything out of DebtSafe.
DebtSafe
DebtSafe's reply23 Jan 2023, 12:26
Official
Good day .

We do apologise for any inconvenience caused. 

We truly hope that your complaint has now been handled. 

Please feel free to communicate with one of our supervisors should there be any more queries. 

Kind regards.