extremely poor service

After creditor took debit order I unsuccessfully tried calling the 086 number, it puts you in a loop with an irritating tune that plays on repeat. Holding on for 15 - 20 min at a time, running out of airtime. send email to helpdesk, only respond back from them (Aphiwe): "...make contact with your debt counselor for further assistance on this matter.....". No really!!! *** was i trying to do for last 3 days, calling heaven? I can just as well go sit in a q at home affairs, might get better responds. Then they have guts to send me a survey stating case now closed. Since I rated it ****, never got responds.. Hellopeter, please add a negative rating option, then I can rate this place -5 stars. I wasted airtime, emails, etc. but all who respond is debtsafe, perhaps I should go to the bank & reverse my debit order you took. See how quickly you respond then, right. And don't ask me to login to website with credentials as I have never received these as well, so pick up a darn phone and call you clients you "so much care about" at least back and stop sending useless emails stating "...make contact with your debt counselor for further assistance on this matter...." because it means jack... I can just as well cancel you guys as you mean zero value to me.