Extremely Bad Aftercare Customer Service

According to the Customer Portal and the PDA statement all my accounts have been settle with the last one being Direct Axis Loan Account which last installment was paid on the 04 October 2018. On the 08th October i called Debtsafe trying to follow up on the next step , i was told by Tokkie that they are awaiting Creditors to issue paid up letter and that process will take 7 days , upon following up with Tokkie who at this point showed signs of being irritated by me and was just not helpful as she told me there is nothing she can do if Creditors have not sent them the paid up. when i called again i spoke to Martha who told me to call the Creditor(Direct Axis ) myself and push them to give me paid up later(i thought this is relationship managers duties to assist since i am paying for aftercare).

I then called Direct Axis after being transfered from one department to the other i learnt that my Account was actual no longer under Debt review and it was cancelled and closed in April 2016 already because of non payment by Debtsafe to Direct Axis and i was never informed of this, the worse part is that the Account is not settled as per PDA statement and Consumer Portal. Upon learning about this i called Debtsafe and after waiting on the line for close to an hour, Martha said the Balances on the PDA Statement and Portal are not accurate and that she will request Bulk Payment of the monies they paid to Direct Axis after 5 days of waiting and trying to call and not getting any help ,On the 22 October i finally get through her and she confirm that not all the money was paid to Direct Axis and there is still a balance and that she does not know how they(Debtsafe) miscalculated the Balance on the Portal and PDA Statement( at this point i already feel Debtsafe is not taking me serious) . She suggested again that i call Direct Axis to find out the exact balance again and Direct Axis referred me to MBD collectors and till today i have not received the balance that i need to settle the account and since yesterday i tried calling Debtsafe (Marth 5 times) and i am told she is busy she will get back to me and she never did.

When i joined Debtsafe they were so nice , helpful and now that i need them to assist me to close all my balances they are just giving me extremely bad services, i hope this helps.